Office Coordinator, Harrington Hospital, 35 Hours, Days

C250 UMass Memorial Health - Harrington Hospital, Inc.; Southbridge (MA); On-site; USD 25,000 - 45,000; Full time

Job summary

UMass Memorial Health is seeking an Office Coordinator to oversee the admin staff, ensure daily office operations, and support accurate patient registration and scheduling. You will back up colleagues, manage supplies, and handle project work as needed.

The role requires at least two years of hospital billing experience, strong communication, and a commitment to exemplary customer service. This is a full-time, on-site position with a day shift in Central Massachusetts.

Qualifications

• Two years minimum hospital billing experience
• Strong understanding of hospital and third-party billing procedures, proactive problem-solving, and effective communication with patients, staff, and leadership.

Responsibilities

• Support patient registration and scheduling with cross coverage.
• Serve as back-up when colleagues are out on leave.
• Ensure office supplies are stocked and office equipment is functional.
• Uphold policies and participate in meetings and trainings.
• Verify initial authorizations and ensure accurate charge entry and diagnosis information.

Skills

Hospital billing

Problem solving

Communication

Customer service

Education

High School Diploma

Associates Degree

Tools

Allscripts

Job description

Exemption Status: Non-Exempt Hiring Range: $18.24 - $32.82 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8-3:30p Shift: 1 - Day Shift, 7 Hours (United States of America) Hours: 35 Cost Center: 25080 - 5662

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities.

Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Office Coordinator oversees the Admin Staff and ensures that their day to day job requirements are completed, their offices are kept clean and a request is put in for any supplies needed for the office.

I. Major Responsibilities:

• 1. This role supports the business office by providing cross coverage and ensuring accurate and efficient patient registration and scheduling.
• 2. The Office Coordinator will also act as back-up in the event another employee calls out or is on vacation.
  • a. Examples include, but not limited to, office supplies are stocked, building facilities are fully functioning, computers & copiers are working, clinic schedules are reflected accurately in Allscripts systems.
• 3. The Office Coordinator may be assigned special projects as needed.
• 4. Any disciplinary actions with other employees should be discussed with the Director of Wound Care beforehand.
• 5. Ensures and verifies that initial authorizations are obtained for services for new and current patients, processing accurate charge entry and diagnosis information.
• 6. The Coordinator is to uphold policies, deliver courteous customer service, and stay current on departmental updates, billing changes, and system procedures through regular meetings and trainings.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures, and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions.

II. Position Qualifications:

• License/Certification/Education:
  • Required: 1. High School Diploma or equivalent.
  • Preferred: 1. Associates Degree.
• Experience/Skills:
  • Required:
    • 1. Minimum two years' experience.
    • 2. Strong understanding of hospital and third-party billing procedures, proactive problem-solving, and effective communication with patients, staff, and leadership.
  • Preferred:
    • 1. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
• Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.

Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.