Office Coordinator/Front Desk, Full-Time - Pawtucket

Spaulding Hospital Cape Cod; Providence, Seattle (RI, WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated individual to oversee outpatient registration and scheduling services. In this role, you will coordinate insurance intake and provide exceptional customer service to patients. You will support front office staff and ensure smooth operations by handling administrative tasks efficiently. This position offers an opportunity to make a meaningful impact in a healthcare setting while upholding values of innovation, collaboration, and excellence. If you have a passion for patient care and administrative excellence, this role is perfect for you.

Qualifications

• Two years experience in a medical/physicians office setting preferred.
• High school graduate required; Associate's degree preferred.

Responsibilities

• Oversee outpatient registration and scheduling services.
• Coordinate insurance intake and patient services.
• Perform administrative duties including answering phones and confirming appointments.

Skills

Customer Service

Insurance Verification

Administrative Skills

Scheduling

Education

High School Graduate

Associate's Degree

Job description

Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed.
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
Patients are greeted, assisted and appropriate staff notified of patient arrival.
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
Customer service delivery is carried out to achieve stated goals.
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
Therapy charges are entered and reconciled as assigned.
Additional department, organization, or network activities are completed per established objectives.
SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Education/Degree
- High school graduate required.
- Associate's degree preferred.
Experience
- Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.

Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed.

• Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
• Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
• Scheduling status is maintained daily and potential problems are addressed with corrective actions.
• Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
• Patients are greeted, assisted and appropriate staff notified of patient arrival.
• Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
• Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
• Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
• Customer service delivery is carried out to achieve stated goals.
• Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
• Therapy charges are entered and reconciled as assigned.
• Additional department, organization, or network activities are completed per established objectives.
• SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications - External

Education/Degree

• High school graduate required.
• Associate's degree preferred.

Experience

• Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.

Additional_Job_Description

Rehabilitation Hospital of the Cape and Islands Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.