Office Coordinator

East Arkansas Area Agency on Aging; Paragould (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

East Arkansas Area Agency on Aging is seeking an administrative support professional to assist with web-based program management systems and office duties. You will maintain multiple care-related databases, enter data, and support scheduling for independent living assistance and care staff.

The role requires strong Microsoft Office and 10-Key skills, plus the ability to respond to inquiries from clients, providers, and DHS.

Qualifications

• High school education plus specialized schooling or on-the-job training in a skill area; e.g., data processing, clerical/administrative, equipment operation; plus 1 year related experience and/or training, or equivalent combination of education and experience.
• Proficiency with 10-Key, basic word processing/typing, and general office software.
• Familiarity with web-based program management systems and data entry within electronic files.

Responsibilities

• Maintain web-based programs with expertise, including daily updates for client services, ILA data, scheduling, clock-in/out corrections, and coverage.
• Answer incoming calls professionally and direct to appropriate recipients.
• Assist RN Supervisor with hiring, orientation and training tasks, and monitor progression of employees with Care Academy training.
• Handle data entry, document scanning, electronic referrals, and updating client/aide electronic files.
• Respond to inquiries from service providers, DHS, clients, and families.
• Maintain office supplies and inventory, including gloves, printing supplies, and related items.
• Coordinate leave, FMLA inquiries and reports.
• Perform other duties as assigned by Home Care Manager and leadership.

Skills

10-Key

Word Processing/Typing

Education

High School Diploma or equivalent

Tools

Microsoft Office

Database

Web-Based Systems

Job description

GENERAL DESCRIPTION OF POSITION:

Works under the direct supervision of the Home Care Supervisor to provide support through web-based program management systems and clerical assistance with employment related duties as well as office management responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Maintain the web-based programs with expertise which includes daily maintenance of ClearCare in regards to all new and daily updates and changes for client services and data, independent living assistant (ILA) data, shift scheduling, errors with clock in/outs, daily fill-ins, schedule coverage and other ILA matters.
• 2. Answer all incoming calls professionally, ensuring that they are directed appropriately and timely.
• 3. Assist RN Supervisor with tasks related to hiring, orientation and training in addition to monitoring progression of employees and job candidates with Care Academy training.
• 4. Maintain office, which includes, but not limited to: data entry and document scanning, electronic referrals and updating client and aide electronic files.
• 5. Assist with response to inquiries from service providers, DHS, clients, and families.
• 6. Maintain office with needed office and printing supplies and gloves as needed as well as tracking inventory.
• 7. Coordinate leave, FMLA inquiries and reports upon request.
• 8. Perform all duties as assigned by Home Care Manager and management.

Basic Qualifications

EDUCATION AND EXPERIENCE

High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 1 year related experience and/or training. Or equivalent combination of education and experience.

SOFTWARE SKILLS REQUIRED

Basic: 10-Key, Word Processing/Typing

Proficient: Microsoft Office, Database, Web-Based Systems