Office Coordinator

Property Management; Morton (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSA

401(k)

Job summary

Cambio seeks an Office Coordinator to support two community offices—Edgewood Terrace in Morton, IL, and Enchanted Gardens in Eureka, IL—handling resident services, payments, move-ins/move-outs, and records. You will assist with communications, marketing, and daily operations while maintaining confidentiality.

You will need a GED or high school diploma, strong communication skills, and basic PM software knowledge; a valid license and reliable transport are required.

Qualifications

• High school diploma or GED with admin or customer service experience.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office; familiarity with PM software preferred.
• Must have a valid driver license and reliable transportation.

Responsibilities

• Establish rapport with residents and prospective residents and forward feedback to the manager.
• Prepare and distribute resident communications including notices, renewals, and addendums.
• Answer phones, type, copy, and file in a timely manner.
• Show homes to applicants and guide them through the rental process.
• Collect and post deposits, fees, and rent payments; record in ledger and issue receipts.
• Call for payment on delinquent accounts and process move-ins/move-outs.
• Prepare bills and statements for approval.
• Maintain traffic logs, guest cards, and telephone logs.
• Assist with marketing materials and resident relation activities.
• Ensure inventory homes are move-in ready at closing.
• Maintain confidentiality of resident data and documents.
• Conduct lease signing and new resident orientation.
• Comply with policies; provide coverage for vacancies and vacancies.
• Flexible hours including one evening per week and one Saturday per month.

Skills

Customer service

Administrative support

Communication

Microsoft Office

Property management software

Education

High school diploma or GED

Tools

Yardi

Rent Manager

Manage Am., Back Office

Job description

Join our team as an Office Coordinator! This position will support 2 of our offices (one office per day): Edgewood Terrace in Morton, IL, and Enchanted Gardens in Eureka, IL. Support residents and prospective residents, handle administrative tasks, process payments, assist with move-ins and move-outs, and maintain accurate community records. Help keep day-to-day operations running smoothly while contributing to a welcoming, well-managed community.

Duties and Responsibilities

What you will do:

The qualified individual will work as an integral part of the Operations and Community teams to perform the following essential job functions:

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including, but not limited to rule reminders, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Perform administrative and clerical functions including answering phones, typing, copying, and filing.
• Provide prospective residents with an option to see suitable homes to their needs that are in inventory; show the home(s), and then guide them through the application process.
• Collect and post resident security deposits, processing fees, rent payments, inspection fees, etc., record transactions in the ledger and issue receipts.
• Call for payment on delinquent accounts.
• Process move-ins and move-outs.
• Prepare bills and statements for approval.
• Maintain a record of all traffic logs and/or guest cards, and telephone calls.
• Assist with the preparation of marketing materials and implementation of resident relation activities such as Facebook, MH Village, local newspapers, and any other marketing sources.
• Ensure inventory homes are move-in ready at the time of closing.
• Ensure confidentiality of all data in the resident files (i.e., income, credit reports, assets, etc.)
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.

Qualifications

What you should have:

• High school diploma or general education degree (GED), or one to three months related experience in an administrative or office setting and providing customer service and/or training, or equivalent combination of education and experience.
• Excellent communication skills including writing and verbal.
• Computer skills required: Microsoft Office Suite; Property Management Software a plus, but not required (Manage America, Back Office, Yardi, Rent Manager).
• Must maintain a valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Compensation

What we have to offer:

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Physical Demands and Work Environment

• Frequently required to stand, walk, sit, bend, and reach.
• Occasional exposure to outside weather conditions.
• The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unsolicited resumes from third party agencies will not be accepted.