Office Coordinator

Masis Staffing Solutions; Canonsburg (Washington County); On-site; USD 40,000 - 54,000; Full time

Job summary

Masis Staffing Solutions in Canonsburg, PA is seeking an Office Coordinator to serve as the front-line contact and ensure smooth daily operations at the Coen Office. You will support office coordination, onboarding, mail, vendors, and visitor management while maintaining a professional environment.

You will also handle Club Coen enrollment inquiries, invoicing for fleet customers, and general customer support, aiming to exceed expectations and keep communications clear with district and regional

Qualifications

• Experience coordinating office operations and front-desk duties.
• Experience onboarding new hires and managing vendors.
• Strong communication with customers and colleagues.

Responsibilities

• Office Coordination: ordering supplies, onboarding, mail and visitor management.
• Receptionist duties: greeting visitors and answering calls.
• Coen Fleet/Zipline Card Administration: enrollment processes and invoicing.
• Club Coen Customer Support: respond to enrollment inquiries and monitor progress.
• Customer Issues: primary point of contact and communication with managers.

Skills

Office Coordination

Customer Service

Vendor Management

Onboarding

Front Desk

Tools

Office Equipment

Phone System

Job description

Position Summary: The Office Coordinator will serve as the primary point of contact and be responsible for overall office coordination and daily operational support in the Coen Office. In addition to ensuring an overall positive, organized, and professional experience for employees and visitors at the site, they will assist with customer management and relations in support of the Coen team.

Responsibilities:

Office Coordination:

• Tracking, ordering, and maintaining all office supplies and office needs
• Supporting the onboarding set-up of new hires, including ensuring they receive a key fob and helping coordinate any special workspace or equipment needs
• Serving as a daily in-office presence to ensure mail, deliveries, vendors, guests, and visitors are properly received and managed
• Acting as receptionist for the office, greeting visitors, answering calls, and supporting professional front-office experience
• Scanning files and other administrative tasks to assist the team in the office, as assigned by supervisor.
• Managing relationships with cleaning services and other office vendors as needed
• Providing first-level troubleshooting for common office technology issues, such as TVs, monitors, conference room equipment, printers, docking stations, and other basic workplace tools

Coen Fleet / Zipline Card Administrator:

• Manage and monitor the enrollment process to ensure prompt responses to all steps and customer inquiries.
• Maintain prompt and thorough communication with the applicants throughout the enrollment process.
• Serve as the customer point of contact for enrolled customers. Maintain a level of excellence with each conversation or correspondence with customers.
• Process monthly invoices & statements for non-ACH Fleet Customers

Club Coen Customer Support:

• Respond promptly to all customer inquiries related to Club Coen enrollment.
• Closely monitor enrollment progress and engage the customer as appropriate with the goal to exceed expectations, be responsive, and finalize enrollment.
• Respond promptly to all enrolled customer inquiries.

Customer Issues and Concerns:

• Customer Point of Contact for any complaints or issues they may have
• Good line of communication to the District and Regional Managers

*All other duties as assigned

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Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).