Office Clerk - West Sacramento MDO

Temco Logistics LLC; West Sacramento (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Temco Logistics LLC is seeking a customer-focused Customer Service Representative to be the first point of contact for customers. You will handle inquiries, provide order and delivery information, and ensure high satisfaction through proactive communication.

The role requires at least 2 years in customer service or office admin, strong communication skills, problem solving, and solid organizational abilities.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office admin tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Excellent organizational skills.
• Proficiency in MS Office Suite and ERP systems familiarity.
• Knowledge of Temco Logistics’ delivery/installation services a plus.
• Bilingual candidates encouraged to apply.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and emails promptly, addressing questions and requests.
• Follow up to ensure satisfaction with delivery/installation services.
• Resolve issues and escalate unresolved matters to the supervisor when needed.
• Monitor delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services.
• Track office supply inventory and place orders to keep operations smooth.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments for seamless operations.

Skills

Customer service

Interpersonal skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.Key Responsibilities:Provide customers with accurate information regarding their orders, delivery status, and product details.Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.Ensure customers are satisfied with their delivery and installation services through follow-up communications.Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.Monitor and track delivery schedules to provide customers with real-time updates.Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.Track office supply inventory and place orders as needed to ensure smooth office operations.Prepare and submit timely reports, presentations, and proposals as assigned.Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.Qualifications:High school diploma or equivalent.Minimum of 2 years of experience in customer service or office administrative tasks.Outstanding communication and interpersonal skills to build and maintain positive customer relationships.Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.Excellent organizational skills to manage multiple tasks and priorities effectively.Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.Ability to adapt to a fast-paced, customer-driven environment.Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits 2026 Temco Logistics Product Authority, LLC. All rights reserved.