Office Clerk PT

Lowes Foods, LLC; Huntersville (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Lowes Foods, LLC in Huntersville, NC is seeking a Customer Service Clerk to supervise checkout and ensure the fastest, most pleasant guest experience through consistent execution of Guest Service Standards. You will perform all functions related to sales assets and support cash office tasks.

The role includes cash handling, bank deposits, cashier supervision, and daily front-end scheduling to maintain service levels.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Supervise and provide fast, pleasant checkout experience following Guest Service Standards.
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information and process invoices and transfers.
• Process beer/wine payments.
• Prepare bank deposits according to policy.
• Oversee cashier activities and provide support (retail verification, loans, pickups).
• Handle payroll check approval/cashing according to policy.
• Ensure accurate daily cash count.
• Process guest orders to maintain No Noticeable Wait policy.
• Perform other duties as assigned by management.
• Maintain security of the cash office and cashier tills.
• Monitor and analyze Operator Activity Report; perform till audits and accuracy checks.
• Maintain daily front-end schedule to ensure guest service level.

Skills

Friendly demeanor

Team collaboration

Physical stamina

Reading & comprehension

Front end operations knowledge

Supervising people

Multi-tasking

Guest service

Mathematical skills

Computer literacy

18+ years old

Stand for long periods

Job description

Overview

To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.

Responsibilities

1. Sales, Cash and Invoice Accounting

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

2. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)

c. Handle payroll check approval/cashing according to company policy.

d. Ensure that an accurate daily cash count is completed.

e. Process guest needs such as money orders, stamps, lottery tickets, etc.

f. Process returned checks according to policy.

3. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front end and cash office.

4. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

c. Maintain daily front-end schedule to ensure proper guest service level throughout the day.

5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.

6. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front end operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.

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