Office Clerk - Baton Rouge

The Home Depot; Baton Rouge (LA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role focuses on accurate information, timely responses, and maintaining excellent service across orders, delivery, and installation.

The candidate should have at least 2 years in customer service or office tasks, strong communication skills, and proficiency with MS Office or ERP systems to support operations

Competenze

• 2+ years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills to build positive relationships.
• Strong problem-solving abilities and attention to detail when addressing inquiries.
• Excellent organizational skills to manage multiple tasks and priorities.

Mansioni

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly to address questions and requests.
• Follow up to ensure satisfaction with delivery and installation services.

Conoscenze

Customer service

Communication

Organization

Problem solving

Multitasking

MS Office

Formazione

High school diploma or equivalent

Strumenti

ERP systems

Descrizione del lavoro

26469

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalated unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.

Apply End Date: 2026-12-31