Office Clerk - Anchorage

The Home Depot; Anchorage (AK); On-site; USD 38,000 - 52,000; Full time

Job summary

A dynamic logistics company in Anchorage, Alaska seeks a motivated Customer Service Representative to join their team. The role involves being the first point of contact for customers, providing exceptional service, resolving issues, and addressing inquiries. Ideal candidates will have a high school diploma, at least 2 years of customer service experience, and strong communication skills. This position offers a chance to be part of a team that’s redefining final mile delivery.

Qualifications

• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Ability to adapt to a fast-paced, customer-driven environment.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding their orders and delivery status.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor.
• Collaborate with colleagues to maintain exceptional customer service.
• Resolve customer issues efficiently and, when necessary, elevate unresolved matters to the appropriate supervisor.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

23498

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and, when necessary, elevate unresolved matters to the appropriate supervisor.
• Monitor and track delivery schedules to provide customers with real‑time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem‑solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast‑paced, customer‑driven environment.

Apply now and become part of a team that’s redefining final mile delivery.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.

Apply End Date: 2027-02-19