Office Clerk - ADESA Auto Auction

Carvana; Pennsylvania; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Office Clerk to join their team. In this role, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You will handle various clerical tasks, maintain accurate records, and assist with customer inquiries. This position offers a dynamic work environment where you can grow your skills and contribute to a thriving team. If you are passionate about customer service and enjoy a fast-paced atmosphere, this opportunity is perfect for you!

Benefits

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

Qualifications

• Experience in customer service is essential for this role.
• Proficient in computer operations and data entry.

Responsibilities

• Provide prompt and courteous service to customers.
• Accurately enter and update customer information in systems.
• Process incoming and outgoing payments efficiently.

Skills

Customer Service

Computer Skills

Communication

Education

High School Diploma

Job description

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!Get a sneak peek into life at ADESA!

Role and Team

• The Office Clerk completes the clerical tasks assigned by the manager in accordance with corporate guidelines. Provides accurate, friendly quality service to customers when processing customer transactions. Perform all duties assigned by the supervisor. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Responsibilities

• Make sure customers receive prompt, efficient and courteous attention.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Greet walk-in customers ensuring they receive prompt, efficient, and courteous attention; direct customers or announce visitors as appropriate.
• Answer the main phone line using professional phone etiquette, discern customer needs, respond or transfer to correct individual or department as appropriate.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints and incidents.
• Accurately enter and update customer information in AMS and Auction Access.
• Compile and edit documents with minimal errors.
• Accurately enter incoming titles into AMS and make sure they have no problems or issues.
• Scan documents into Auction Access.
• Contact customers for missing documents and expired documents as needed.
• Filing for Front Office including vehicle titles.
• Assist with records retention and archive files as scheduled.
• Log Daily Incoming Mail
• Process information in a professional and confidential manner.
• Assist Front Office personnel with customer calls as needed and directed such as inquiries regarding missing paperwork and/or collection calls.
• Process incoming and outgoing payments
• Process vehicle title work accurately and efficiently.
• Mail customer titles to proper locations.
• Efficiently and professionally answer emails and correspond with customers and coworkers.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
• Practice and promote company Core Values.
• Other duties as assigned.

Qualifications

• Customer Service experience required.
• Computer experience required.
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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