Office-Based Refrigeration Service Technician (Hybrid)

True Manufacturing; O’Fallon (MO); Hybrid; USD 42,000 - 56,000; Full time

Job summary

True Manufacturing, a worldwide refrigeration manufacturer, is seeking a Refrigeration Service Technician to join our office-based team in Missouri. This role focuses on phone and email support, problem solving, and coordinating with cross-functional groups.

Occasional travel is required, and on-site attendance is a key part of daily work. The position offers a predictable 8:30am–5:00pm schedule, Monday through Friday, with potential for one remote day per week depending on business needs.

Qualifications

• Three or more years of refrigeration service experience.
• High School diploma or GED required.
• Strong communication skills, both verbal and written.
• Customer service oriented and reliable.
• Must be organized and detail oriented.

Responsibilities

• Answering technical service questions by phone or e-mail.
• Provide factory and field technical service training.
• Present to groups of all sizes.
• Reviewing new products for possible service-related concerns.
• Be willing and able to work with many other groups within the company on various projects.
• Candidate must be willing and able to travel occasionally.
• This is primarily working in an office environment, as this job requires a large volume of phone and e-mail communication.
• Regular and reliable attendance in the office is required.
• The Refrigeration Service Technician is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
• Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
• Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
• Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.
• Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.

Skills

Refrigeration service experience

Communication skills

Organized

Reliability

Customer service

Education

High School Diploma or GED

Job description

True Manufacturing, a worldwide refrigeration manufacturer, is seeking a Refrigeration Service Technician to join our office-based team in Missouri. This role focuses on phone and email support, problem solving, and coordinating with cross-functional groups.

Occasional travel is required, and on-site attendance is a key part of daily work. The position offers a predictable 8:30am–5:00pm schedule, Monday through Friday, with potential for one remote day per week depending on business needs.