Office Associate III-Screener

Virginia-Department-of-Social-Service; Waynesboro (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Virginia Department of Social Services is seeking an office/clerical professional to screen client applications for benefit programs and provide comprehensive support in an administrative setting.

The role involves data entry, researching information, coordinating appointments, and maintaining logs and files, with an emphasis on accuracy, confidentiality, and customer service in a public-facing environment.

Qualifications

• High school diploma with related clerical or administrative experience.
• Experience in social services or related field is preferred.
• Strong proofreading and data entry skills are essential.
• Ability to follow regulations and communicate effectively, both verbally and in writing.

Responsibilities

• Screen client applications for benefit programs.
• Assist clients with applications and perform data checks.
• Enter data and verify information in systems; maintain logs and records.
• Schedule appointments and coordinate with DSS staff responsible for programs.
• Provide information to clients and make referrals to appropriate services.

Skills

Office administration

Data entry

Communication skills

Proofreading

Education

High school diploma

Tools

SharePoint

Job description

Title Description

General Description and Conditions of Work

This is an office/clerical position. This position works in a service or administrative program area(s) performing the screening of client applications for benefit programs and performs a variety of office and program support. Attends/participates in required trainings as requested. Screens clients for benefit programs; assists clients with applications; researches information; completes data entry and system checks. Provides information to clients seeking assistance and makes referrals. Researches a variety of databases to obtain and/or verify information needed to process applications; maintains logs of client documentation received, and uploads received verifications into workers SharePoint folders. Schedules and coordinates appointments for clients to meet with DSS staff responsible for programs. Maintains accurate logs of all applications received. Maintain, distribute and log all faxes received by agency. Maintain and log all case transfers coming into the agency. Provides assistance in the training of new staff.

Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages of individual's monthly income. Some knowledge of: elementary bookkeeping and accounting.

Skills in: operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.

Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints. Experience in professional interaction with the general public by phone and in person. Proficient in the use of various computer software programs and data entry. office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems.

Minimum Qualifications (Education, Experience, Licensure, Certification):

Minimum of a high school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements/Experience:

Possess interpersonal skills, including conflict resolution in working with clients, professionals and employees. Desire ability to create forms, charts and graphs and make screening decisions based upon specific criteria; read and interpret documents such as policy manuals, rules and procedures, operating and maintenance instructions.

This investigation may include fingerprint checks (State Police), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check. Must successfully pass all agency background checks. All offers are contingent upon satisfactory results of the required checks and screening.

All employees must have a valid driver's license to operate a motor vehicle in the state of Virginia. Driving record must meet agency requirements.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Providing emergency shelter is mandated and required.