Office Associate - Dept. of Utilities

City of Fremont, Nebraska; Powderhorn (CO); On-site; USD 3,174,000 - 4,472,000; Full time

Job summary

City of Fremont, Nebraska is seeking an Office Associate in the Dept. of Utilities to provide administrative support across departments.

The role may involve working with multiple utilities (water/sewer, gas, fleet, etc.) and requires meticulous record-keeping and filing. Responsibilities include maintaining gas and water databases, managing work orders, typing correspondence, and coordinating with staff to meet timelines.

Qualifications

• High school diploma or GED with secretarial coursework.
• Considerable progressively responsible clerical and secretarial experience.
• Residency within 30 miles of city limits.

Responsibilities

• Interviews callers and routes requests; dispatches service and schedules appointments.
• Maintains gas database including meters, exchanges, relocations and calls.
• Maintains water database including meter exchanges and locations.
• Maintains work order database and assists with inventory operations.
• Establishes and maintains electronic and physical filing systems.
• Files and writes letters and reports from rough drafts or established procedures.
• Gathers source material for reports and documents; processes requisitions and orders supplies.
• Plans and coordinates with other administrative staff to meet procedures and timelines.
• Performs other work consistent with essential functions.

Skills

Customer service

Communication

Secretarial skills

Record keeping

Office equipment operation

Education

High school diploma or GED

Secretarial coursework

Tools

Computer software packages

Job description

Office Associate - Dept. of Utilities

Wage Range: $23.04 - $32.46

This position does have a residency requirement of not more than 30 miles from the city limits.

NATURE OF WORK

The Utility Office Associate performs general tasks (primarily administrative in nature) that support the various departments of the Department of Utilities. A Utility Office Associate may be assigned to one designated utility (i.e. water/sewer, gas, fleet, distribution, etc.) or they may work with various departments at different times.

Work involves responsibility for performing complex office duties and some delegated administrative details in relieving a superior of considerable administrative and procedural work. Employees in this classification work within the framework of existing policies and procedures. Assignments are made in terms of goals to be achieved, with work being subject to only routine checks. Supervision is received from an administrative superior.

Essential Functions

• Interviews callers and answers requests; screens calls and answers or re-route less important questions and complaints; dispatches appropriate service, makes and cancels appointments.
• Maintains gas database; update customer locations, gas meter exchanges, regulator rebuilds, service relocates and any gas service call outs.
• Maintains water database, updates water meter exchanges, water box locations and updates when necessary.
• Maintains work order database and assists with inventory operations.
• Establishes and maintains electronic and physical filing systems.
• Files, copies, and writes, sewer/water permits at the end of the month, yearend reports for misc. items.
• Types letters, agendas, memoranda, correspondence, reports, requisitions, lists, forms, schedules, and other materials, working from rough drafts, verbal instructions, or established procedures; operates adding machines, photocopying machines, and miscellaneous office equipment.
• Gathers source material for the preparation of reports, articles, memoranda, and other purposes; reviews reports and other documents for discrepancies or incompleteness, indicating missing information as necessary; processes requisitions for materials and equipment; orders office supplies.
• Plans and coordinates with other administrative staff, ensuring that all administrative work is being accomplished in accordance with procedures, policies, and established timelines.
• Performs other work which is consistent with the essential functions of the job.

Desirable Knowledge, Abilities And Skills

• Knowledge of business English, spelling, arithmetic, punctuation, filing and grammar, and possession of a superior vocabulary.
• Knowledge of technical and commonly used governmental terminology.
• Knowledge of the functions, methods of organization, and general procedures of a governmental jurisdiction.
• Ability to deal with the public and other employees in order to elicit information effectively, and to convey concise and accurate explanations of ordinances, policies, procedures, and requirements.
• Ability to carry out with limited supervision, continuing assignments requiring the organization and presentation of material and the making of decisions.
• Ability to develop and refine office and clerical procedures.
• Ability to make decisions recognizing established precedents and practices, and to use resourcefulness and tact in meeting new situations.
• Ability to establish and maintain effective working relationships with other employees, department heads, and the general public.
• Ability to learn computer software packages.
• Ability to converse effectively in Spanish beneficial but not required
• Skill in the operation of devices using alphanumeric keyboards.

Minimum Qualifications

• Graduation (diploma) from an accredited high school or equivalent GED supplemented by courses in secretarial subjects;
• Considerable progressively responsible experience in clerical and secretarial work; or any equivalent combination of training and experience that provides the knowledge, abilities, and skills.

Regular work schedule is Monday through Friday, 7:00 AM to 3:30 PM.

Category General Status Open Posted September 25, 2026 4:20 PM Closing Open Until Filled

Tools

• Application Form