Office Assistant / Sales Associate

Rp Lumber; Pana (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Profit sharing / 401(k)

Paid time off and holidays

Employee merchandise discount

Employer-paid basic life insurance

Job summary

R.P. Lumber in Pana, IL is hiring a full-time Office Assistant / Sales Associate. The role blends office work with sales counter duties such as cash handling, data entry, and helping contractors and homeowners with lumber orders.

Responsibilities include balancing cash, POS data entry, answering phones, and assisting customers at the counter. A high school diploma or GED and basic math knowledge are required, with weekends/holidays possible.

Qualifications

• High school diploma or GED required.
• Solid basic math and understanding of bookkeeping fundamentals.
• Ability to provide professional customer service and work as part of a team.
• Strong attention to detail and ability to multitask.

Responsibilities

• Office, cash, and records: verify, reconcile, and post payments; enter information into forms and systems; balance cash register; handle data entry and phones.
• Sales counter and customer service: assist customers in person, by phone, and by email; answer questions on products, pricing, orders, deliveries, and installations; enter orders and pricing into POS system.

Skills

Cash handling

Data entry

Bookkeeping basics

Customer service

Multitasking

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Pana, IL | On-site | Full-time | $15.00–$20.00 per hour

R.P. Lumber is hiring a full-time Office Assistant / Sales Associate for our Pana, IL location. This role combines office and sales-counter work: cash handling, basic bookkeeping, accurate data entry, and helping contractors and homeowners with lumber and building-material orders.

You will report to the General Manager. On a typical shift you may balance a register, enter tickets in the point-of-sale system, answer phones, and help customers at the counter.

About R.P. Lumber

We are a family-owned building materials and hardware retailer founded in 1977. We now operate 100+ locations across Illinois, Indiana, Iowa, Missouri, South Dakota, Wisconsin, and Wyoming. Our promise is simple: Best Service. Best Value.

What you will do

Office, cash, and records

• Verify, reconcile, and post payments received by cash, check, and credit card
• Enter information into company forms, spreadsheets, point-of-sale, and accounting systems using prescribed procedures
• Balance the cash register according to company policy
• Handle data entry, phones, reports, and recordkeeping
• Research credits, returns, and late payments as assigned
• Help the credit department with customer credit information and past-due accounts when asked

Sales counter and customer service

• Help customers and contractors in person, by phone, and by email
• Answer questions about product selection, pricing, quotes, orders, deliveries, and installations
• Follow up on customer requests as needed
• Enter orders, pricing, and related data in the point-of-sale system so invoices, work orders, and tickets are accurate
• Help with special-order products using supplier catalogs (pricing, colors, sizes, availability)

Showroom support

• Stock, face, straighten, price, and clean assigned merchandising areas
• Complete other store and showroom duties assigned by the General Manager

Please note: This job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee.

What you need to have

• High school diploma or GED
• Solid basic math and an understanding of bookkeeping fundamentals such as accounts payable, accounts receivable, and payroll
• Ability to provide professional customer service and work as part of a team
• Strong attention to detail and the ability to handle more than one task at a time
• Valid driver’s license and an acceptable driving record
• Ability to work a flexible schedule, including weekends and holidays as business needs require

Nice to have

• About one year of office, retail, or sales experience
• Working knowledge of Microsoft Word and Excel
• Ability to learn point-of-sale and other business software quickly

Pay and benefits

Pay range:$15.00–$20.00 per hour

Starting pay is based on job-related factors permitted by law, including relevant experience, education, skills, market conditions, and work location.

Pay Transparency: This compensation listed reflects the pay range reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Full-time employees are eligible for:

• Medical, dental, vision, term life, and short-term disability insurance
• Employer-paid basic life insurance
• Profit sharing / 401(k)
• Paid time off and paid holidays
• Employee merchandise discount

Schedule and work location

This is an on-site, full-time position at R.P. Lumber, 500 W. Chrysler Dr., Belvidere, IL 61008. Work is split between the office and the sales counter. Weekend and holiday shifts may be required.

Pre-employment requirements

Offers are contingent on pre-employment screening, which may include drug testing, a background check, and a driving-record review, as applicable and in accordance with federal, state, and local law.

R.P. Lumber Co., Inc. (\"R.P. Lumber Co.\") is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to race, ancestry, color, religion, age, sex, national origin, disability (physical or mental), genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.