Inside Sales Representative

Rp Lumber; Washington (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid basic life insurance

Profit sharing / 401(k)

Paid time off and paid holidays

Employee merchandise discount

Job summary

R.P. Lumber in Washington, IL is seeking an Inside Sales Representative for our hardware and building materials showroom. The role involves assisting contractors and homeowners, quoting and selling in person, by phone, and via email, and supporting merchandising and special orders.

You will report to the Retail Manager and help manage orders, deliveries, and installations while maintaining a well-organized showroom and accurate pricing. This is an on-site, full-time position with hourly pay.

Qualifications

• Clear communication with customers and contractors.
• Comfort with computers, math, and organized, accurate work.
• Ability to learn BisTrack (POS) and related software (Microsoft Word/Excel).
• High school diploma or GED is required.
• Knowledge of building materials or showroom operations is helpful.

Responsibilities

• Help customers and contractors with product selection, pricing, quotes, orders, deliveries, and installations.
• Follow up on orders and resolve service issues; involve Retail Manager when needed.
• Build relationships with walk-in and contractor customers; support Outside Sales as needed.
• Enter orders, pricing, and related data in the BisTrack POS to ensure invoices and tickets are accurate.
• Stock, price, and clean assigned merchandising areas; assist with showroom duties and safety practices.

Skills

Clear communication

Computer literacy

BisTrack

Customer service

Education

High school diploma or GED

Tools

BisTrack

Microsoft Word

Microsoft Excel

Job description

Inside Sales Representative (Hardware & Building Materials)

Washington, IL | On-site | Full-time | $15.00–$20.00 per hour

R.P. Lumber is hiring an Inside Sales Representative for our Washington, IL store. This is a showroom role for someone who likes helping contractors and homeowners choose the right materials, write accurate orders, and keep the sales floor ready.

You will report to the Retail Manager. You will quote and sell in person, by phone, and by email, run the register, and support merchandising and special orders.

About R.P. Lumber

We are a family-owned building materials and hardware retailer founded in 1977. We now operate 100+ locations across Illinois, Indiana, Iowa, Missouri, South Dakota, Wisconsin, and Wyoming. Our promise is simple: Best Service. Best Value.

What you will do

Customer service and sales

• Help customers and contractors with product selection, pricing, quotes, orders, deliveries, and installations


• Follow up on orders and resolve service issues; involve the Retail or General Manager when needed


• Build relationships with walk-in and contractor customers


• Support Outside Sales with order questions, product information, and pricing


• Learn estimating and material takeoffs for construction projects


• Grow product knowledge across residential, rural, industrial, and commercial building materials

Orders, register, and credit

• Enter orders, pricing, and related data in the point-of-sale system (BisTrack) so invoices, work orders, and tickets are accurate


• Operate and balance the cash register


• Research credits, returns, and past‑due accounts as assigned


• Help with special‑order products using supplier catalogs (pricing, colors, sizes, availability)


• Work with the credit department on applications and collections when asked

Showroom, inventory, and safety

• Stock, face, straighten, price, and clean assigned merchandising areas


• Move merchandise for customer pickup or delivery


• Help prevent shrinkage, shoplifting, and internal theft


• Follow store safety practices and attend required safety meetings


• Complete other showroom duties as assigned, which may include mixing paint, cutting keys, or cutting glass/Plexiglas where those products are sold

Please note: This job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee.

What you need to have

• High school diploma or GED


• Clear communication skills and the ability to listen to customers and contractors


• Comfort with computers, math, and organized, accurate work


• Ability to learn BisTrack (point of sale), Microsoft Word and Excel, and related software


• Valid driver’s license, an acceptable driving record, and a Missouri Class E license


• Ability to work a flexible retail schedule, including weekends and holidays


• Ability to perform the essential physical functions of the job, with or without reasonable accommodation, including standing and walking most of the day, using hands and arms, talking and listening, bending, stooping, kneeling, crouching, working in the showroom, warehouse, and outdoors in changing weather, frequently lifting or moving 10 to 25 pounds, and occasionally lifting or moving 50 to 100 pounds

Nice to have

• Knowledge of building materials, construction, or related equipment


• About one year of related work experience


• Intermediate skill in BisTrack, Word, Excel, or similar systems

Pay and benefits

Pay range: $15.00–$20.00 per hour

Potential pay rate based upon region, experience, education, licenses and certifications.

Pay Transparency: This compensation listed reflects the pay range reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job‑related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Full-time employees are eligible for:

• Medical, dental, vision, term life, and short‑term disability insurance


• Employer‑paid basic life insurance


• Profit sharing / 401(k)


• Paid time off and paid holidays


• Employee merchandise discount

Schedule and work location

This is an on‑site position. Weekend and holiday work is required based on store needs.

Pre‑employment requirements

Offers are contingent on pre‑employment screening, which may include drug testing, a background check, and a driving‑record review, as applicable and in accordance with federal, state, and local law.

R.P. Lumber Co., Inc. ("R.P. Lumber Co.") is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to race, ancestry, color, religion, age, sex, national origin, disability (physical or mental), genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.