Office Assistant - Receptionist (OFCR)

Priority Dispatch Corp.; Batavia (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance their team. This role involves welcoming visitors, managing phone calls, and ensuring smooth office operations. The ideal candidate will have a strong customer service focus, excellent communication skills, and the ability to multitask effectively. You'll be responsible for data entry, handling queries, and supporting both Accounts Payable and Receivable. Join a dynamic environment where your contributions will be valued and rewarded, and enjoy a competitive benefits package that includes medical, dental, and a 401(k) match.

Benefits

Medical

Dental

Vision

Life Insurance

401(k) company match

Paid Time Off (PTO)

Qualifications

• Customer service driven with excellent verbal communication skills.
• Experience with Microsoft Office and strong attention to detail.

Responsibilities

• Welcome visitors and handle phone calls professionally.
• Assist with data entry and manage meeting room availability.
• Support the Customer Service team with clerical tasks.

Skills

Customer service focus

Prioritizing and scheduling

Excellent verbal communication

Phone etiquette

Attention to detail

Microsoft Office proficiency

Education

High school education or equivalent

Job description

Job Details

Job Location: Batavia Container Inc - Batavia, IL

Salary Range: $20.00 - $24.00 Hourly

Job Shift: Standard Office Hours

Description

Purpose: Responsible for welcoming visitors, answering phone calls, and running errands while maintaining professional composure throughout interactions with customers or potential clients in person, email and phone calls.

Reports to: Customer Service Manager

Conditions: Office environment.

Essential Duties & Responsibilities:

• Execute data entry with precision and attention to detail.
• Taking and ensuring messages are passed to the appropriate staff member in time.
• Handling queries and complaints via phone, email and general correspondence.
• Managing meeting room availability.
• Prepare customer quotes.
• Sustain professional e-mail interaction and phone correspondence with customer base.
• Assist with inputting related account information in BCI’s ERP system.
• Support and assist Accounts Payable and Accounts Receivable with projects as needed.
• Provide clerical support to Customer Service team when needed.
• Managing office and facility inventory such as office supplies, equipment and production inventory.
• Overseeing office services like cleaners and maintenance service providers and contracts related to.
• Assisting sales team with meeting scheduling, including refreshments and meals.
• Perform and assist with all other duties assigned by Director of Operation and Customer Service Manager

Qualifications

Qualifications & Requirements:

• Customer service driven and focused.
• Adept at prioritizing, scheduling and multitasking
• Excellent verbal communication
• Excellent phone etiquette and demonstrates exceptional verbal communication skills.
• Punctual and able to work with minimum supervision.
• Acute attention to detail.
• Prior experience with Microsoft Office and typing
• Desire to develop corrugated industry knowledge.
• Maintain account confidence and protect operations by keeping Accounting and all company information confidential.
• High school education or equivalent, clerical experience required.

Batavia Container offers a competitive benefits package which includes the following:

• Medical
• Dental
• Vison
• Life Insurance
• 401(k) company match
• Paid Time Off (PTO)