Office Assistant/Receptionist

Shopko Optical; Neenah (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401K with match

Vacation pay/personal day

Sick pay for hourly teammates

Employee assistance program

On the job training & certification

Job summary

Shopko Optical is seeking a front desk teammate to greet patients, answer calls, book appointments, and maintain patient records in a fast-paced clinical setting. You will also process transactions and assist with billing activities, while supporting cross-functional teams to ensure smooth operations.

The role requires strong communication, organizational skills, and the ability to handle multiple interactions. Prior office exposure is preferred, with on-the-job training available.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Process transactions in optical billing and POS systems
• Process medical billing information
• Organize and file patient and customer records

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Communication

Basic computer skills

Education

High School Diploma or equivalent

Tools

Office equipment

Billing systems/POS

Job description

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay for Hourly Teammates
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.