Office Assistant/Receptionist

Shopko; Fitchburg (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401K match

Vacation & personal days

Sick pay

Employee assistance

On-the-job training & certification

Job summary

Shopko is seeking a clerical associate in Fitchburg, WI to support the Optical center team. You will greet patients, answer calls, book appointments, manage patient files, and assist with various tasks that do not affect patient vision. The role requires basic computer skills and strong organizational abilities.

Responsibilities include customer service, billing data entry, and maintaining orderly records. The position may require flexible hours including evenings or weekends as needed.

Qualifications

• High School Diploma or equivalent.
• Previous experience in an office is preferred.
• Basic computer skills required.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with attention to detail and follow-through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in the optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.

Skills

Basic computer skills

multitask calls

Excellent organizational skills

Cross-functional collaboration

Interpersonal skills

Cash register operation

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Fitchburg, WI Full Time Clerical Fitchburg, WI, US

POSITION SUMMARY

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay for Hourly Teammates
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.