Office Assistant/Receptionist

Shopko Optical; De Pere (WI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

Shopko Optical is seeking a friendly, detail-oriented Customer Service Associate to support the Optical center team in De Pere. You will greet patients, answer calls, book appointments, and maintain patient records with accuracy and care.

Responsibilities include handling appointments, processing transactions in optical billing and POS systems, filing records, and coordinating with cross-functional teams. Strong communication and basic computer skills are essential; availability

Qualifications

• Minimum duties include greeting patients, answering phones, and booking appointments.
• Must handle multiple customer interactions with composure and professionalism.
• Strong organizational skills and attention to detail are essential.
• Ability to read and file patient records and financial information accurately.
• Basic computer literacy and ability to use office equipment are required.

Responsibilities

• Greet patients and customers in a courteous manner.
• Answer the telephone in a professional manner.
• Book appointments accurately and manage scheduling.
• Other duties as assigned by the Optical center team.

Skills

Customer service

Multitasking

Organizational skills

Interpersonal skills

Attention to detail

Education

High School Diploma

Tools

POS systems

Job description

POSITION SUMMARY:

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages


• 401K with Match


• Vacation Pay/Personal Day


• Volunteer Time Off


• Sick Pay for Hourly Teammates


• Health & Wellbeing Benefits


• Voluntary/Cafeteria Offerings


• Employee Assistance Program


• On the Job Training & Certification


• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers


• Answer the telephone in a professional manner


• Book appointments accurately


• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments


• Process transactions in the optical billing and point of sale systems


• Process medical billing information


• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent


• Previous experience in an office is preferred


• Basic computer skills


• Able to handle multiple customer interactions/phone calls at a time


• Excellent organizational skills


• Able to work cross-functionally with excellent attention to detail and follow through


• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication


• Able to read and write at a high school graduate level


• Able to sit or stand for extended periods of time


• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)


• Ability to lift 10 to 20 pounds


• Ability to see (Near, Distance, Color, and Depth Perception)


• Manual and finger dexterity, as well as hand/arm steadiness


• Ability to grip and hold items


• Good eye and hand coordination


• Able to operate a cash register, various optical equipment and tools


• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines


• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.