Office Assistant/Receptionist

Shopko Optical; Appleton (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

A local optical center in Appleton, Wisconsin, is seeking a team member to provide excellent customer service, manage patient files, and support the optical center team. The ideal candidate should possess a high school diploma, basic computer skills, and the ability to handle multiple tasks. This role includes greeting patients, booking appointments, and confirming medical billing information. Competitive wages and benefits such as 401K with match, vacation pay, and on-the-job training are offered.

Qualifications

• Previous experience in an office is preferred.
• Able to handle multiple customer interactions/phone calls.
• Able to work cross-functionally with attention to detail.

Responsibilities

• Greet patients and customers professionally.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Confirm appointments and organize patient records.

Skills

Customer service skills

Organizational skills

Interpersonal relationship skills

Basic computer skills

Education

High School Diploma or equivalent

Job description

Position Summary

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Benefits and Perks

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Responsibilities

• CUSTOMER SERVICE: Greet patients and customers
• CUSTOMER SERVICE: Answer the telephone in a professional manner
• CUSTOMER SERVICE: Book appointments accurately
• Other duties as assigned

Operational Standards

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

Minimum Knowledge, Experience & Skills Requirements

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

9These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.