Office Assistant/Receptionist

Shopko Optical; Monroe (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401K with match

Vacation & personal day

Sick pay for hourly teammates

Employee assistance program

On the job training & certification

Job summary

Shopko Optical in Monroe, WI is seeking a friendly front desk associate to welcome patients, answer calls, book appointments, and assist with filing and clerical tasks in the optical center.

You will support billing processes, maintain patient records, and collaborate across teams to ensure a smooth patient experience. Strong organizational skills and basic computer literacy are required; prior office experience is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Previous office experience is preferred.
• Basic computer skills are required.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills are essential.
• Able to work cross-functionally with attention to detail and follow-through.
• Strong interpersonal relationship skills are important.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Manage patient and customer records.
• Process transactions in optical billing and POS systems.
• Process medical billing information.
• Organize and file patient records.
• Support other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay for Hourly Teammates
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.