Office Assistant - Property Management

Elm Grove Companies; Rochester, Northern (NH, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) employer match

Professional growth opportunities

Job summary

Elm Grove Companies is seeking a proactive Office Assistant to support our Rochester NH portfolio. You will serve as the first point of contact for tenants, owners and vendors, handling administrative tasks and coordinating maintenance requests.

Strong organization and clear communication are essential for success. The role involves processing lease applications, maintaining records, assisting with rent collection and bookkeeping, and providing general administrative support.

Qualifications

• 1–2 years of office or administrative experience (property management or real estate preferred).
• Fluent in English and Spanish (verbal and written).
• Strong computer skills (Microsoft Office, Google Workspace, and property management software a plus).
• Excellent interpersonal, communication, and multitasking abilities.
• Professional demeanor and customer service mindset.

Responsibilities

• Greet and assist tenants, visitors, and vendors in a professional manner.
• Answer phones and respond to emails.
• Process lease applications, renewals, and other tenant documentation.
• Maintain and update property management records and databases.
• Assist with scheduling maintenance work orders and follow-up communications.
• Support rent collection and bookkeeping processes.
• Prepare reports, correspondence, and meeting materials.
• Translate documents or communications as needed.
• Provide general administrative support to the property management team.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Interpersonal communication

Multitasking

Microsoft Office

Google Workspace

Tools

Property management software

Job description

Elm Grove Companies is a trusted leader in property management, dedicated to providing exceptional service to residents, owners, and business partners. We’re looking for a proactive, detail-oriented Office Assistant to support our property management team and ensure smooth daily operations in our Rochester NH Portfolio.

Our Culture & Values

At Elm Grove Companies, our values aren’t just words — they’re how we work every day. We lead with Respect, collaborate through Synergy, take Accountability for our actions, show up with Dependability, and embrace a Growth Mindset in everything we do.

We expect every team member to live these values daily - in how they communicate, solve problems, and support one another. We offer freedom to think, create, and contribute without micromanagement, and we hold each other to a high standard of ownership and integrity.

If these values align with how, you work and who you are, we want to talk with you.

Position Summary

The Office Assistant will serve as the first point of contact for tenants, property owners, and vendors - handling administrative tasks, coordinating maintenance requests, and assisting with lease and accounting documentation. This position requires strong organizational skills, excellent communication, and to effectively support our diverse client base.

Key Responsibilities

Greet and assist tenants, visitors, and vendors in a professional manner.

Answer phones and respond to emails.

Process lease applications, renewals, and other tenant documentation.

Maintain and update property management records and databases.

Assist with scheduling maintenance work orders and follow-up communications.

Support rent collection and bookkeeping processes.

Prepare reports, correspondence, and meeting materials.

Translate documents or communications as needed.

Provide general administrative support to the property management team.

Qualifications

Minimum of 1-2 years of office or administrative experience (property management or real estate preferred).

Fluent in both English and Spanish (verbal and written).

Strong computer skills (Microsoft Office, Google Workspace, and property management software a plus).

Excellent interpersonal, communication, and multitasking abilities.

Professional demeanor and customer service mindset.

Competitive pay and performance bonuses

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan with employer match

Opportunities for professional growth and development