Office Assistant, Practice Based (Urology)

adventhealth; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from Day One

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is hiring for a full-time patient services role in Hendersonville, NC. The position supports front-desk operations, handling patient check-ins, appointment scheduling, and basic medical record requests as part of a compassionate care team.

The role requires at least a high school diploma or equivalent, with 1+ years of related experience preferred. On-site work with day-shift hours is expected, providing comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assist with daily closing procedures.
• Greet and direct patients in a welcoming manner and follow department policies.
• Answer calls promptly and document interactions.
• Schedule and confirm patient appointments to minimize no-shows.
• Obtain and distribute medical records and insurance information to support patient care.
• Collect copays and payments at time of service per policy.
• Process patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

• Full time
• Shift:
• Day (United States of America)
• Address:
• 50 Hospital Dr
• City:
• Hendersonville
• State:
• North Carolina
• Postal Code:
• 28792

Job Description:

Location: 50 Hospital Drive Hendersonville, NC Suite 2A Shift: Mon-Fri 8am-5pm

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Knowledge, Skills, and Abilities:

N/A

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

1+ years related experience [Preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.20 - $24.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.