Office Assistant Opening

DHECoalition; Delaware; On-site; USD 30,000 - 45,000; Full time

Job summary

DHECoalition is seeking a dedicated Office Assistant to be a key point of contact between the practice and patients in Delaware. This full-time position involves scheduling appointments, managing patient interactions, and maintaining confidentiality in a welcoming environment.

The ideal candidate should have a high school diploma, proficiency in Microsoft Office, and experience in a medical office is preferred. Strong communication skills and attention to detail are essential for success.

Qualifications

• Experience in a medical office setting preferred.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• Schedules and confirms appointments with awareness of insurance, provider, and practice location.
• Greets and interacts with patients in a professional manner to collect required demographic and financial information.
• Answers all phone calls in a professional manner and relays accurate messages.

Skills

Attention to detail

Dependability

Excellent communication skills

Proficient in Microsoft office products

EHR familiarity

Education

High School Graduate or equivalent

Tools

Microsoft Office

Job description

Job Description

The Office Assistant is one of the first points of contact between the practice and the patient. This position is responsible for creating a friendly, welcoming, calm, and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers questions, schedules appointments, registers patients, updates EMR, and represents the entire practice every time there is interaction.

Work Schedule

Monday – Friday: 8 am – 5 pm with some nights, Saturdays: TBD

Duties and Responsibilities

• Schedules and confirms appointments with awareness of insurance, provider, and practice location.
• Greets and interacts with patients in a professional manner to collect required demographic and financial information.
• Processes/verifies referral information and eligibility for insurance reimbursement as needed.
• Maintains confidentiality of workplace & patient information
• Collects payments according to insurance requirements.
• Verify insurance coverage & coordinate referrals.
• Performs day-end reconciliation of appointments & payments received.
• Answers all phone calls in a professional manner and relays accurate messages.
• Accurately relays and responds to messages.
• Communicate with providers and staff through EMR.
• Check Mail Daily and distribute to appropriate staff members.

Education and Experience Requirements

• High School Graduate or equivalent
• Experience in a medical office setting preferred.
• An equivalent combination of education and experience may be substituted.

Strengths and Qualities

• Attention to detail
• Dependability
• Adaptable to different environments
• Excellent communication skills
• Integrity
• Proficient in Microsoft office products
• EHR familiarity; adaptable to new EHR systems
• Comfortable with use of digital technology (smartphones, laptops, tablets)

Job Type: Full Time

Job Location: Delaware