Office Assistant IRMC Physician Group Richland office - Full Time

Indiana Regional Medical Center; Johnstown (Cambria County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Office Assistant to join their team. This role involves greeting and registering patients, managing appointments, and ensuring a smooth front desk operation. Ideal candidates will have a strong customer service background and excellent interpersonal skills, contributing to a positive patient experience. The organization values work-life balance and offers competitive salaries and benefits, making it a great place to grow your career in the healthcare sector. If you're passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Work-Life Balance

Career Advancement Opportunities

Competitive Salary

Benefits Package

Qualifications

• 2 years of medical office or customer service experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Greets and registers patients, processes registration forms.
• Schedules appointments and manages patient information.

Skills

Customer Service

Interpersonal Skills

Critical Thinking

Organizational Skills

Communication

Education

High School Graduate

Medical Secretarial Program

Tools

Cerner

Fax Machine

Computer Systems

Job description

Office Assistant IRMC Physician Group Richland office - Full Time

Job Category: Administrative Support

Requisition Number: OFFIC001985

Posted: April 15, 2025

Location: Orthopedic Richland
374 Theatre Dr
Suite 2A
Johnstown, PA 15904, USA

Responsibilities

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancellations and reschedules as appropriate.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.

Qualifications

Experience and Education: 2 years of medical office or customer service experience preferred. High school graduate or equivalent required. Completion of a recognized medical secretarial program preferred.

Knowledge Of: Medical practice, clerical equipment, operations and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports and processing methods; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.

Ability To: Make a great first impression and sustain it, answer multilane telephones, operate automated systems, computers and fax machines, uphold ICARE core values with every patient, every time; exhibit strong interpersonal skills, maintain cooperative relationships with staff members, patients, physicians and management; communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, exercise team coordination skills, serve as patient advocate and maintain professional appearance by adhering to dress code policy.

The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.