Office Assistant II - Full Time - Days

CO125 Nebraska Methodist Hospital; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Nebraska Methodist Health System in Omaha, NE is seeking a receptionist to provide broad clerical support in the Methodist Estabrook Cancer Center. Location: 8303 Dodge Street. Schedule: Monday–Friday, 8:00am to 4:30pm.

The role emphasizes professional patient interaction and efficient administrative duties. Duties include answering phones, directing visitors, scheduling exams and appointments, processing charts, maintaining privacy, assisting with electronic medical records, and supporting

Qualifications

• High School Diploma or GED required; additional clerical coursework preferred.
• 1-2 years clerical experience, preferably in a healthcare environment.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Word and Excel.
• Ability to read medical records.

Responsibilities

• Assists managers with calendar scheduling, payroll revisions, staff time off requests and projects.
• Maintains department timelines and deadlines.
• Performs reception and clerical functions (greeting visitors, typing documents, filing, mailings and correspondence).
• Answers phones promptly and courteously.
• Maintains privacy and confidentiality of patients and staff.
• Greet and direct patients, families, visitors, physicians, staff and other customers.
• Assist with maintenance of electronic medical records.
• Establish the initial patient chart upon admission and manage chart documents.
• Scan and file medical documents timely and accurately.
• Screen visitors according to protocols.

Skills

Interpersonal communication

Customer service

Verbal communication

Written communication

Computer literacy

Education

High School Diploma or GED

clerical coursework preferred

Tools

Microsoft Word

Excel

Email systems

Job description

Job Summary

Location: Methodist Estabrook Cancer Center Address: 8303 Dodge Street, Omaha, NE

Schedule: Monday-Friday, 8:00am to 4:30pm

Provides broad clerical support to department/work area; generally, supports managerial /service lead personnel in department functions and projects.

Responsibilities

Essential Job Functions

• Assists managers, lead personnel and supervisors with calendar scheduling, payroll revisions, staff time off requests and special projects as assigned.
• Maintains department/work area compliance timelines and activities, e.g., report due dates, certification/licensure deadlines.
• Performs a wide variety of reception and clerical functions (which may include receiving/directing visitors, typing departmental documents/communications, organizing and maintaining filing systems, managing/distributing mailings and/or email communications and providing departmental inventory, auditing or bookkeeping support).
• Answers telephones promptly, courteously and with a smile; identifies self and unit.
• Maintains and operates the call and/or phone system.
• Faxes/copies/scans information as required/requested.
• Makes announcements in a professional manner.
• Contacts caregiver promptly when patients have arrived.
• Maintains privacy and confidentiality of patients and staff information.
• Promote positive impression and welcoming environment through customer service.
• Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
• Maintains safe, clean and neat work environment.
• Has no food at reception area; all drinks must be covered.
• Promote quiet environment at the Reception Desk and in the hallways.
• Demonstrate good communication style and interpersonal communication skills with patients/families.
• Prompt response and follow-up.
• Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
• Identify opportunities and provides individualized customer service according to customer needs.
• Screen visitors according to protocols.
• Assist with maintenance of electronic medical records.
• Establish the initial patient chart upon admission.
• Maintain chart documents according to protocol.
• Process charts upon dismissal, breaks down chart so available for HIM timely and accurately.
• Help prepare records as appropriate for patient transfers and/or referrals.
• Scan medical documents in a timely and accurate manner.
• Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
• Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
• Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
• Right communication (clear, concise, correct, complete).
• Right feedback: The Reciprocal Process (timely, specific, checkpoints).
• Works with clinic staff to schedule patient exams, physician visits, diagnostic exams and acquiring information as directed.
• Schedules exams, procedures, diagnostic exams and appointments as directed.
• Can differentiate between emergency and non-emergency situations.
• Displays courteous and professional behavior when working with ancillary departments and/or other offices.
• Performs insurance verification and completes prior insurance authorization for healthcare services as needed.
• Maintains files and send correspondence for clinic.
• Notes information and/or scans information into system.

Job Requirements

Education

High School Diploma or General Educational Development (G.E.D.) required. Additional coursework in clerical or administrative support preferred.

Experience

Minimum of 1-2 years clerical experience, preferably in a healthcare environment required.

License/Certifications

N/A

Skills/Knowledge/Abilities

Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication. Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people. Ability to utilize a variety of computer applications. Knowledge of Microsoft Word and Excel. Excellent grammar, punctuation, and spelling skills. Knowledge of office procedures and principles of record keeping. Medical terminology preferred. Ability to read medical records.

Physical Requirements

Weight Demands Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Fingering/Touching Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Constantly Performed (67%-100): Hearing Seeing/visual Speaking/talking

Job Hazards

Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc) Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) Mechanical moving parts/vibrations

Note: Safety Officer can assist with identification of job hazards

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affluent Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference through The Meaning of Care.