Office Assistant II (Bilingual Spanish Required) - HHSA

County of Napa, CA; Shipyard Acres (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Napa County is seeking to fill a full-time vacancy for the position of Office Assistant II to join the Self Sufficiency Services Division of the Health and Human Services Agency. This position is bilingual Spanish and requires the ability to speak, read, and write in Spanish.

The incumbent will perform a variety of general clerical duties and provide administrative support, including responding to questions from the public and handling documents such as reports, applications, and charts.

Qualifications

• One year of directly related general clerical experience.
• Completion of the twelfth grade, including general clerical training.
• Possession of a valid California Driver's License may be required for the position.

Responsibilities

• Perform a variety of general clerical duties and provide administrative support to the Self Sufficiency Services Division.
• Respond to general questions and inquiries from the public and prepare, process, assemble, file and distribute documents.
• Assist customers by telephone, provide accurate information, and refer to appropriate resources and services as needed.

Skills

Clerical experience

Bilingual Spanish

Education

High school diploma

Tools

Valid California Driver's License

Job description

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more here.

Napa County is seeking to fill a full-time vacancy for the position of Office Assistant II to join the Self Sufficiency Services Division of the Health and Human Services Agency. This position is bilingual Spanish and requires the ability to speak, read, and write in Spanish.

The selected incumbent will perform a variety of general clerical duties and provide administrative support to the Self Sufficiency Services Division. Responsibilities may include responding to general questions and inquiries from the public, as well as preparing, processing, assembling, filing, and distributing a variety of documents, including reports, memorandums, correspondence, permits, applications, charts, tables, and specifications.

Depending on the needs of the Division, this position may also be assigned to the Self Sufficiency Services Call Center to perform duties as a Call Agent. In this capacity, the incumbent will assist customers by telephone, provide accurate and timely information, follow established policies and procedures, respond to questions and inquiries, and connect customers with appropriate resources and services. The incumbent will be expected to demonstrate professionalism, sound judgment, and excellent customer service when interacting with both internal and external customers.

The ideal candidate must be flexible and able to adapt to a variety of assignments and work environments. Strong communication and interpersonal skills are essential, as the position requires the ability to provide excellent customer service to both internal and external customers, whether assisting individuals in person, by telephone, or through other forms of communication. The successful candidate should demonstrate professionalism, patience, courtesy, and a commitment to providing timely and effective customer service.

This recruitment is being conducted to fill one full-time position. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and extra help vacancies up to one year.

Memorandum of Understanding (MOU) - Wintertime Off (WTO)

• 32.0 hour of Winter Time-Off (WTO)

POSITION REQUIREMENTS

Experience and Education: To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is:

Experience: One year of directly related general clerical experience.

Education: Equivalent to completion of the twelfth grade, including or supplemented by general clerical training.

License or Certificate:* Certain positions assigned to this class may require possession of a valid California Driver's License.

*Any license, certification, or registration required for this position shall maintain active and in good standing at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

Recruitment Process

• Application Deadline: By 5:00 PM (PST) 10/8/2026
• Application Screening & Supplemental Question Scoring: Tentatively scheduled for the week 10/12/2026. Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.
• Oral Panel Interview: Tentatively scheduled for the week 10/26//2026. The most qualified candidates from the oral panel interview will be placed on the eligibility list and may be considered for current and future vacancies for this position for up to one year

Human Resources reserves the right to make changes, additions or deletions to the examination dates/processes.

Benefits Learn more about the benefits package for this position.

ADA Accommodation Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at [phone].

Napa County is an Equal Opportunity Employer.

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).