Office Assistant I, School Based Health Centers

Christianacar; Newark (DE); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

32 days PTO per year

Tuition reimbursement

Paid parental leave

Retirement plans

Job summary

ChristianaCare is seeking a detail-oriented Medical Office Assistant I to schedule and coordinate appointments, verify insurance, and process referrals while maintaining confidentiality. The role involves communication with patients and staff and requires flexibility to travel to different school sites within the program.

The position offers comprehensive benefits, competitive hourly pay, and opportunities for career growth within ChristianaCare's School-Based Health Centers.

Qualifications

• High School Graduate or GED required.
• Experience in a medical office setting is preferred but not required.
• Strong communication skills and ability to handle sensitive information are essential.

Responsibilities

• Handle payments, verify insurance coverage, and coordinate referrals.
• Greet patients, collect information, and maintain confidentiality.
• Coordinate with providers and staff using EMR systems; schedule tests and appointments; maintain medical records.

Skills

Communication

Detail-oriented

Adaptable

Problem solving

Education

High School Diploma or GED

Tools

EMR Systems

Job description

ChristianaCare's School Based Program is looking for a detail-oriented, adaptable, and highly organized Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment.
ChristianaCare's School-Based Health Centers are embedded in high schools and elementary schools across the Newcastle and Kent Counties. The School-Based Health Centers were established especially for students to help make the best quality health care available in our community more accessible tothem. The School Based Health Centers provide comprehensive medical and mental health care, treatment and health education to promote a healthy lifestyle. Each health center is operated by a partnership that includes ChristianaCare, school districts, and the Delaware Division of Public Health, Department of Health and SocialServices.

School-Based Health Centers | ChristianaCare

The Medical Office Assistant I schedules appointments with attention to insurance, greets patients while collecting necessary information, and processes referrals while maintaining confidentiality. Flexibility to travel to different schools/sites is strongly preferred for this role.

Work Schedule:

• Monday - Friday: 7:00am -3:00pm
• No weekends or holidays.
  

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage:
  Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence
  We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:

The Medical Office Assistant I handles payments, verifies insurance coverage, coordinates referrals, and reconciles daily appointments and payments. They manage communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff. The role includes updating patients, scheduling tests and appointments, maintaining medical records, resolving patient issues, supporting administrative tasks, and following safety protocols, with additional duties as needed.

Position Qualifications:

• High School Graduate or GED required.

• Experience in a medical office setting is preferred but not required.

Why ChristianaCare

Are you passionate about making a difference in people’s lives? As a Medical Office Assistant I, you’ll play a key role in supporting daily operations and ensuring a smooth, positive experience for patients and staff. This is more than just a job—it’s an opportunity to be part of a mission-driven team dedicated to excellent service and care.

When we lead with love, excellence is inevitable.
#LI-RT1

Hourly Pay Range: $17.67 - $25.62This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.