Office Assistant I - Saint Francis University

UPMC; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

UPMC WorkPartners is seeking a full-time Office Assistant I for onsite work at Saint Francis University. The role focuses on efficiently scheduling patient appointments, assisting customers, and maintaining records, ensuring a polite and organized environment. Ideal candidates have strong communication and organizational skills.

Benefits

Free onsite parking

Qualifications

• Strong organizational skills required for scheduling and record-keeping.
• Excellent communication skills for interacting with patients and staff.
• Ability to maintain confidentiality and comply with health system policies.

Responsibilities

• Schedule, verify, and coordinate patient appointments efficiently.
• Provide information to patients in person and over the phone.
• Maintain clean waiting areas and prepare patient charts.

Skills

Customer Service

Communication

Organization

Job description

UPMC WorkPartners is hiring a full-time Office Assistant I to work onsite at Saint Francis University! This role will work Monday - Friday daylight hours and has free onsite parking.

The Office Assistant I will be responsible for making and scheduling patient appointments in an efficient and timely manner. They will assist customers in person and on the phone, providing information, and communicating with various departments. They will obtain and enter complete demographic and insurance information.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.