Office Assistant (Elementary or Middle School)

Fort Worth ISD; Fort Worth (TX); On-site; USD 30,000 - 44,000; Full time

Job summary

Fort Worth ISD seeks a campus copy clerk and receptionist to support staff, students, parents, and the public with copy/print services, mail handling, and information referrals.

The role requires accuracy, confidentiality, and a service-oriented approach. You will operate and troubleshoot copying equipment, manage requests, and maintain records while delivering excellent customer service in a school environment.

Qualifications

• High school diploma or GED required; Texas equivalency acceptable.
• 1 year clerical, secretarial, or customer service experience; 2 years preferred.
• Bilingual English/Spanish preferred in some settings.

Responsibilities

• Greets visitors and clients, ensuring they have a positive experience and receive proper assistance.
• Answers incoming calls, provides general information, and refers callers as appropriate.
• Performs copy and print tasks according to procedures with high-quality reproductions.
• Maintains and operates copy machines, printers, and related equipment.
• Organizes and prioritizes copy/print requests for timely delivery.
• Reviews documents for accuracy and confidentiality; corrects errors as needed.
• Handles incoming/outgoing mail and assists with filing, archiving and records.
• Collaborates with colleagues to address inquiries and provide customer service.
• Maintains an organized, clean work area and proper storage of materials.

Skills

Office procedures

Record management

Data entry

Microsoft Office 365

Google Suite

Interpersonal skills

Bilingual English/Spanish

Education

High School diploma or GED

Tools

ERP software

Outlook

Word

Excel

Job description

Reports to: Campus Principal
Pay Grade: 701
Duty Days: 187 (Traditional) or 212 (ELEVATE/ACE)
FLSA Status: Non-Exempt

Position Purpose

Serves as campus copy clerk and receptionist. Provides efficient and accurate copy and print services; responds to inquiries from staff, students, parents, and the public; provides requested information and/or referral to the appropriate parties; directs visitors.

Essential Job Functions

• Greets visitors and clients, ensuring they have a positive experience and receive proper assistance.
• Answers incoming calls from employees, community members, and others; provides general information, and refers callers as appropriate, to other staff or other District personnel.
• Performs copy and print tasks according to established procedures, ensuring high-quality reproductions of documents, reports, and other materials.
• Maintains and operates copy machines, printers, and related equipment, including troubleshooting minor issues, performing routine maintenance, and requesting supplies as needed.
• Organizes and prioritizes copy and print requests, ensuring timely completion and delivery to appropriate individuals.
• Reviews documents for accuracy, completeness, and legibility before reproducing them, taking appropriate measures to correct any errors or deficiencies.
• Follows confidentiality protocols to safeguard sensitive and confidential information during the copying and printing process.
• Handles incoming and outgoing mail, including sorting, distributing, and preparing materials for shipment.
• Assists with document filing, archiving, and record keeping ensuring easy retrieval and maintenance of records.
• Collaborates with colleagues and provides excellent customer service to address inquiries, clarify copy/print requests, and resolve any issues or concerns.
• Maintains an organized and clean work area, including ensuring proper storage and disposal of printed materials and supplies.

Safety

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

Supervisory Responsibilities

• None.

Personal Work Relationships

• All Fort Worth ISD employees must maintain a commitment to the Districts mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct, and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and performs as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

Other Duties As Assigned

• Performs all job-related duties as assigned and in accordance with Board rules, policies, and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

Knowledge, Skills & Abilities

• Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
• Knowledge of records administration and maintenance techniques and procedures.
• Knowledge of using software in a school administration environment, including ERP software.
• Skill at the intermediate level, working with Google Suite and Microsoft Office 365, especially Outlook and Word.
• Skill in performing mathematical calculations with accuracy and data entry with minimal errors.
• Skill in actively looking for ways to help people.
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to process and handle confidential information with discretion.
• Ability to organize and coordinate work, including maintaining attention to details and quality, and prioritize work while meeting multiple deadlines.
• Ability to communicate effectively, both oral and written forms.
• Ability to engage in self-evaluation with regard to performance and professional growth.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work.

Travel Requirements

• Travels to school district buildings and professional meetings as required.

Physical & Mental Demands, Work Hazards

• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 15 pounds).
• Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours.
• Attendance: Regular and punctual attendance at the worksite is required for this position.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

Minimum Required Qualifications

• Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency.
• Certification/License: None.
• Experience: 1 year clerical, secretarial, or customer service experience; 2 years preferred.
• Language: Bilingual (English/Spanish) preferred in some settings.

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.