Office Assistant - Department of Aging - Home Team Program

Baltimore County; Towson (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Baltimore County seeks an Office Assistant to support the Home Team Program within the Department of Aging. The role involves clerical duties, interaction with clients and volunteers, and ensuring efficient office operations. Required qualifications include a high school diploma and relevant experience.

Qualifications

• One year of typing, word processing, or secretarial experience required.
• Additional experience can substitute for education on a year-for-year basis.

Responsibilities

• Provide general clerical assistance to the program.
• Assist with volunteer and client vetting process.
• Perform data entry and manage office records.

Skills

Knowledge of modern office methods

Knowledge of MS Office

Ability to communicate effectively

Education

High school diploma or equivalent

Job description

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly

A vacancy exists in the Home Team Program of the Division of Long-Term Services & Supports in the Department of Aging for an Office Assistant.

Pay Schedule VI, Grade 19, Regular Schedule: 35 hours per week

About the Department of Aging
The Baltimore County Department of Aging strengthens lives by connecting individuals to community resources, programs, and services. The Home Team Program helps connect older adults with volunteers who help support their emotional and physical well-being. This position provides clerical support to the Home Team program and interacts with older adults, volunteers, and agency staff.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassificationa s separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the Work Experience section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s)/degree(s) and professional license(s)/certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of professional Licenses, Certifications and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application. Job Purpose
Under general supervision, performs comprehensive clerical and routine administrative duties to ensure the efficient operation of an office or coordinates a major function within a County agency or bureau.

Essential Job Duties

• Provide general clerical assistance to the program
• Assist with the Home Team Program Operations
• Assist with the volunteer and client vetting process
• Assist with Data Entry

Examples of Other Duties

• Uses automated office systems, such as a computer, to prepare a variety of emails, memos, and other material from a draft or specific instructions.
• Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.
• Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail.
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Operates office machinery, such as photocopiers, calculators, telephones, scanners, and printers.
• Performs other related duties as required.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. This may not include all of the essential job functions of this position. This position may not be required to perform all of the essential job duties listed.Education and Experience
Possession of a high school diploma or an appropriate equivalent plus one year of typing, word processing, or secretarial experience.

(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)

Knowledge, Skills, and Abilities (Entry Level)

• Knowledge of modern office methods and procedures, including filing systems.
• Knowledge of spelling, grammar, and arithmetic.
• Knowledge of MS Office, database management, and spreadsheet software packages.
• Knowledge of guidelines regarding eligibility for our programs.
• Ability to compose simple letters and memos.
• Ability to communicate effectively.
• Ability to work independently and make decisions with accuracy and attention to detail.
• Ability to follow County and departmental rules and regulations.
• Ability to respond appropriately to inquiries from the public.
• Ability to maintain client confidentiality
• Ability to establish and maintain positive relationships with clients, volunteers, and community partners.
• Ability to effectively triage information from callers and email recipients.

Proof of Licenses, Certifications, and Education
Applicants are required to submit proof of education to meet the minimum qualifications of the position. Diplomas or Transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Possession of a valid driver's license equivalent to a noncommercial, class C Maryland driver's license is required at the time of appointment.

Failure to submit proof of professional Licenses, Certifications, and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org )

Mail or deliver documents to:
ATTN: Office Assistant - (Aging)
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You must attach your transcript(s)/degree(s) and professional license(s)/certification(s) to your application. Unofficial copies are acceptable.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.Physical and Environmental Conditions
The work of these positions is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.

Some employees in this classification may be required to work overtime with little or no advance notice. Some positions may be designated as Emergency/Essential.

Possession of a valid driver's license equivalent to a noncommercial, class C Maryland driver's license is required at the time of appointment.

Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment background investigation, including, but not limited to, criminal background, education, and fingerprinting checks.