Office Assistant - Center for Liver Disease

Virtua Health; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid time off

403(b) retirement plan

Job summary

Virtua Health is seeking an on-site office operations role focused on answering calls, directing staff, scheduling patient appointments, and handling billing tasks. The position involves verifying patient demographics and insurance information, preparing referrals, and coordinating with sites.

Training responsibilities may be included for junior staff, supporting a collaborative office team. The role emphasizes accuracy, customer service, and efficient patient flow across multiple locations.

Qualifications

• Interpersonal skills for handling calls and directing to appropriate staff.
• Ability to schedule patient appointments and verify demographics and insurance information.
• Experience with basic billing tasks such as entering charges and payments.

Responsibilities

• Answer and screen phone calls.
• Direct calls to the appropriate staff member with accurate information.
• Schedule patient appointments and register patients including demographics/insurance updates.
• Perform billing tasks: enter charges/payments, collect co-pays, reconcile batches, prepare deposits.
• Prepare referrals and obtain pre-certifications as required.
• May train and supervise office assistants at sites.

Skills

Customer service

Phone screening

Scheduling

Billing

Training staff

Job description

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location

Location: Lourdes Health System - 1600 Haddon Ave Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Kresson Road - 63 Kresson Rd, Lourdes Ambulatory - Camden - 1601 Haddon Ave

Job Information

• Answers and screens phone calls by third ring.
• Directs all calls to appropriate staff member, ensuring all information is accurate.
• Responsible for scheduling patient appointments and registering patients, including updating and verifying all system demographics and insurance information.
• Performs billing functions such as entering charges and payments, collecting co-pays, reconciling batches and preparing deposits.
• Responsible for preparing referrals and obtaining pre-certifications as required.
• May train and direct office assistants at sites, including preparation of work and training schedules.
• Acts as office resource and mentoring role model.

Hourly Rate

Hourly Rate: $18.69 - $26.01 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Benefits

• medical/prescription, dental and vision insurance
• health and dependent care flexible spending accounts
• 403(b) (401(k) subject to collective bargaining agreement)
• paid time off
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability
• optional long-term disability
• colleague and dependent life insurance and supplemental life and AD&D insurance
• tuition assistance
• an employee assistance program that includes free counseling sessions

Eligibility for benefits

Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.

Be Well, Get Well and Stay Well

Be Well, Get Well and Stay Well That's our mission. We’re dedicated to offering the best quality care through our extensive range of services and facilities. Our doctors, clinical practitioners, and administrative staff are a respectful, caring team of professionals committed to providing world-class quality healthcare. We continually work to be your premier choice of health and wellness in South New Jersey.