Office Assistant Behavioral Health

1103 Team Member Services; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403-B Retirement Plan

Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC, is seeking a full-time Medical Records Clerk to support patient care operations. You will facilitate medical record requests, assist with daily closing, and ensure adherence to department policies while helping patients with timely, friendly service.

Responsibilities include collecting documents, scheduling appointments to reduce no-shows, obtaining authorizations, collecting payments, and processing referrals.

Qualifications

• High school diploma or equivalent required.
• 1+ year of related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equivalent

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits from Day One

• Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule

Full time Shift: Day (United States of America)

Location

1881 PISGAH DRIVE, Hendersonville, 28791 Shift: Mon-Fri 8am-5pm

Job Description

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education & Experience

Education: High School Grad or Equiv [Required]

Work Experience: 1+ years related experience [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.20 - $24.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.