Office Assistant, (A262931-10), 201, Animal Control

City of Laredo; Laredo (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

City of Laredo is seeking an administrative support specialist to assist one or more city departments. You will answer phone calls, schedule appointments, prepare reports, and assist with benefits applications.

The position involves general customer service, clerical duties, data entry, and coordinating meetings. A Texas driver license is required, and background checks, drug testing, and transcripts may be requested.

Qualifications

• High School diploma or GED or equivalent required.
• At least six months of general work experience.
• Valid Texas Driver License; may require a Texas license if out-of-state.
• Background check and certified school transcripts required for employment.
• Drug and alcohol test required for selected applicants.

Responsibilities

• Answers phone calls, schedules appointments, prepares reports, and assists with benefits applications.
• Assists patrons and service providers with general customer service and responds to questions and requests.
• Performs routine clerical tasks: data entry, filing, copying, mailing, and supplies ordering.
• Prepares, maintains, processes, and distributes reports and records; assists with cash handling, billing, and payroll.
• Logs, dispatches, and completes workorders; coordinates and schedules meetings.

Skills

Customer service

Planning & organization

Time management

Problem solving

Professionalism

Teamwork

Follow directions

Confidentiality

Driving city vehicle

Education

High School diploma or GED

Job description

Provides administrative support to one or more City departments. Answers phone calls, schedules appointments, prepares reports, and assists with benefits applications.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Assists patrons and service providers with general customer service, responding to a variety of questions and requests.
• Performs various routine and defined clerical tasks. Prepares, files, and maintains physical or electronic records and documents in required formats; compiles and verifies information using standard procedures; conducts data entry; and assists with general office tasks such as copying, mailing, and ordering supplies.
• Prepares, maintains, processes, and distributes reports and records.
• Assists with cash handling, billing, and payroll
• Logs, dispatches, and completes workorders.
• Coordinates and schedules meetings.
• Will be required to drive City vehicle for city business use.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office, AS400, Mosaic
• Knowledge of English grammar, spelling, and punctuation
• Knowledge of relevant policies and procedures
• Knowledge of basic arithmetic

Skills and Abilities:

• Skill in customer service delivery.
• Skill in planning, organization, and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Ability to problem solve and demonstrate sound judgement.
• Ability to maintain a positive attitude and display professionalism.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements

Position will have the following exposures

• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment Locations

Position will require the employee to work in the following types of work environments

Never

• Construction site
• Warehouse environment

Seldom

• Street environment (near moving traffic)

Sometimes

• Outdoor environment
• Confined space
• Vehicles

Often

• Office or similar indoor environment

Exposure

Position will require the employee to be exposed to the following environmental elements

Never

• Moving mechanical parts

Seldom

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)

Sometimes

• Toxic or caustic chemicals or substances

Frequently

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Communicable diseases.private[field=readonly]
• Fumes or airborne particles
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel

Position will require the employee to travel

Never:

• National travel
• International travel

Seldom

• Regional travel

Frequently

• Local travel

Required Education and Experience

• High School diploma or G.E.D. equivalency
• At least six (6) months of general work experience

Required Education and Experience

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver's License must be obtained 6 months from employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at [phone] two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.