Office Assistant 2 (PCN 110223)

State of Alaska; Juneau (AK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Retirement benefits

Job summary

State of Alaska is seeking an Office Assistant 2 in Juneau to support licensing operations, including selling licenses, permits and tags, and assisting the public by phone, email or walk-in.

You will enter license data, assist rural communities with limited internet access, and collaborate with staff to maintain accurate records and strong public service in a close-knit team.

Qualifications

• High school diploma or the equivalent.
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Responsibilities

• Sell licenses, permits and tags to customers.
• Answer licensing questions by phone, email, and in person.
• Enter data for licenses sold from paper books.

Skills

Clerical

Data entry

Customer service

Communication

Education

High school diploma

Job description

Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for an Office Assistant 2 located in Juneau, Alaska!

What You Will Be Doing

Help connect Alaskans and visitors with the hunting, fishing and trapping opportunities across the state by selling licenses, permits and tags. Connect with customers and statewide Fish and Game staff to clear up regulation and licensing questions over the phone, via email and to walk-in customers. Other responsibilities include entering data for licenses sold from paper books to assist vendors in low internet access zones and rural communities.

Our Mission, Values And Culture

The Alaska Department of Fish and Game's mission is to protect, maintain, and improve the fish, game, and aquatic plant resources of the state, and manage their use and development in the best interest of the economy and the well-being of the people of the state, consistent with the sustained yield principle. The mission of the Division of Administrative Services is to provide administrative support to the various divisions of Fish and Game.

The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Licensing Section of the Administrative Services team assists the public with navigating rules and regulations put forward to sustain our fishing and hunting opportunities for future generations through the license sales program and record keeping of the licenses sold in accordance with applicable records retention laws.

Benefits Of Joining Our Team

We are a small team that works closely together with a great deal of cross training duties to ensure we can support each other and our responsibilities. This position will allow you the opportunity to work with the public as well as the scientists and programmers that keep our department running. Advancement opportunities exist within the department where experience from this position may provide a foundation to build upon. Career development training opportunities are also available to staff seeking advancement based on their interests and career goals.

The Working Environment You Can Expect

This position is located in the Juneau ADFG Headquarters building next to the whale statue and Overstreet Park boardwalk, which provides ample parking and a great place to walk along the Gastineau Channel during breaks. The building is walking distance to grocery stores, restaurants and coffee shops and is a short drive to the downtown area.

The Successful Candidate Can Expect To

• Interact regularly with other staff from the various divisions within ADFG.
• Provide the public with specific and detailed information on department regulations when answering licensing calls and emails.
• Ensure attention to detail when data entering and fulfilling product orders.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Public Service Skills: Addresses customer core needs through actively seeking information and working to understand the customer's inquiries in order to provide a response that matches available resources and constraints.
• Professionalism: Demonstrates a positive attitude, courtesy, tact and empathy, even when handling stressful situations. Able to manage workloads, meet deadlines and effectively identify and coordinate priorities.
• Communication Skills: Ability to take into account the audience and nature of the information to make clear oral and written communication.

Minimum Qualifications

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

REQUIRED DOCUMENTS

If selected, please provide the following at the time of the interview:

• Transcripts if using education to meet minimum qualifications (unofficial copies are acceptable).

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competences, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts).

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence.

Work Experience

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aids or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For Applicant Password Assistance Please Visit

https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager:

Rachel Deehan

Records and Licensing Supervisor

[e-mail]

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatman's Union
• Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year