Office Assistant 2 (PCN 061375)

State of Alaska; Tok (AK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Excellent benefits

Generous leave accrual

12 paid holidays

Job summary

State of Alaska in Tok Public Health Center is seeking a dedicated administrative clerk to support the local community. You will provide customer service, handle medical records and data, and collaborate with healthcare providers and off-site clinics, performing a range of administrative tasks.

Join a mission-driven team that values accountability, respect, and integrity, with comprehensive benefits, generous leave, and 12 paid holidays.

Qualifications

• High school diploma or the equivalent.
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Responsibilities

• Provide customer service to the public and clients.
• Work with medical records and data.
• Collaborate with healthcare providers and off-site clinics.
• Perform a range of administrative responsibilities.
• Support the Tok Public Health Center and local community.

Skills

Accountability

Adaptability

Customer Service

Interpersonal Skills

Oral Written Communication

Education

High school diploma or equivalent

Job description

What you will be doing:

In this role, you’ll be a key part of supporting the Tok Public Health Center and the local community. You’ll have the opportunity to provide customer service, work with medical records and data, collaborate with healthcare providers and off-site clinics, and take on a variety of administrative responsibilities. If you’re looking for a rewarding position where your work truly matters, we’d love to connect with you.

For more about what we do for Alaska, please visit our recruitment video: https://health.alaska.gov/dph/Nursing/Pages/recruitment/default

Our organization, mission, and culture:

As a member of the Section of Public Health Nursing, you will contribute every day to the improvement of the health of Alaskans and their families. The Division of Public Health exemplifies these values:

• Accountability: We are committed to responsible use of human, financial, and environmental resources.
• Respect: We provide services without discrimination or judgment.
• Human Potential: We are committed to developing each Alaskan’s potential as a healthy individual as well as fostering strong, healthy communities.
• Integrity: We are honest and ethical in all we do.
• Scientific Excellence: We are committed to adding to and contributing to the body of scientific knowledge and using the best available knowledge and data to set public health policy.

The benefits of joining our team:

Become a member of an innovative team that collaborates with communities across Alaska to create meaningful contributions to the public’s health. Learn and grow in the Last Frontier while making a difference where we live, work, and play. Enjoy excellent benefits, including meaningful work, generous leave accrual, and 12 paid holidays annually.

For more in-depth benefit information, please go to: https://drb.alaska.gov/employee/

The working environment you can expect:

Working in Tok gives you the chance to make a real impact in a close‑knit community surrounded by Alaska’s stunning wilderness. As part of a small, dedicated team, you’ll build meaningful connections with residents while providing essential public health services. In addition, you’ll be supported by collaborative regional and statewide teams that value your contributions. If you enjoy a peaceful setting, strong community spirit, and work that truly matters, Tok offers a unique place to grow both personally and professionally.

Who we are looking for:

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Accountability: Holds self and others accountable for measurable high‑quality, timely, and cost‑effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Special Notice:

• A valid Driver's License is required at the time of appointment.

Education and Experience Requirements

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:

• Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver’s license and be 18 years of age or older.

Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.

Special Notice: This position is open to Alaskan Residents only.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact for position information

For specific information in reference to the position, feel free to contact the hiring manager at: Suzanne Kowalsky, Office Assistant 4, [e-mail]