Office Assistant 1 (PCN 20-8628)

State of Alaska; Anchorage (AK); On-site; USD 40,000 - 48,000; Full time

Job summary

The Alaska Department of Corrections, Division of Institutions, is recruiting for an Office Assistant 1 position at the Anchorage Correctional Center (ACC) in Anchorage, Alaska. This entry-level role supports front desk, mail, cashier duties, and general office operations.

You will handle a multi-line phone system, screen visitors, manage cash transactions, and balance tills while coordinating with staff and visitors in a busy correctional environment.

Qualifications

• High school diploma or GED is required.
• Acceptance in full standing by an accredited college or concurrent enrollment program.
• Career Readiness Certificate with ACT WorkKeys scores of level 3+ in Graphic Literacy, Applied Math, and Workplace Documents.
• Some positions may require operating a State vehicle and a valid driver's license.

Responsibilities

• Operate a multi-line telephone system and screen visitors.
• Front desk reception and cashier duties for the Anchorage Correctional Complex.
• Handle cash transactions and balance the till.
• Distribute and screen incoming mail and provide general office support.
• Support security post operations and coordinate with staff and attorneys.

Skills

Customer service

Reception

Cash handling

Telephone skills

Office support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Department of Corrections, Division of Institutions, is recruiting for an Office Assistant 1 position at the Anchorage Correctional Center (ACC) in Anchorage, Alaska.

Watch Alaska DOC's video here: DOC Extended Cut.mp4 (vimeo.com)

What You Will Be Doing:

This position is part of administrative team to include front desk reception, security post, mail and cashier duties for the Anchorage Correctional Complex. Responsibilities include operating a multi-line telephone system, screening and assisting visitors, handling cash transactions, balancing and reconciling a till, distributing and screening incoming mail, and providing general office support.

Our Mission, Values, and Culture:

The Alaska Department of Corrections provides secure confinement, reformative programs, and a process of supervised community reintegration to enhance the safety of our communities.

We are trained professionals committed to a safe, open and respectful organization.

We are dedicated to public safety and will always respect the rights and dignity of victims of crime and offenders in our charge will be treated in a safe and humane manner and will be expected to enhance their ability to reform every day.

The Benefits of Joining Our Team:

This position provides the incumbent with the opportunity to learn and perform a broad range of administrative and operational duties. This entry-level position also provides opportunities for professional growth and advancement to Office Assistant 2 and Office Assistant 3 positions. The regular work schedule is Monday through Friday, 0800-1630, providing a consistent weekday schedule.

The Working Environment You Can Expect:

This is a combined correctional complex that is an intake facility, holding felons, misdemeanants, sentenced, and unsentenced prisoners with 300 plus staff and 1,000 plus inmates. The reception areas are in the lobby of both buildings in the Anchorage Correctional Complex, experiencing a lot of traffic with the public, as well as other law enforcement agencies and attorneys.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

High school diploma or G.E.D.;

OR

Acceptance in full standing by an accredited college (this includes acceptance in a concurrent enrollment or dual enrollment program);

OR

A Career Readiness Certificate with ACT WorkKeys® scores of skill level 3 or higher in: Graphic Literacy (formerly Locating Information), Applied Math, and Workplace Documents (formerly Reading for Information).

Special Note:

ACT WorkKeys® skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers.

"Acceptance in full standing" means acceptance to a post-secondary program by a college or university and does not require enrollment or participation in the program. This includes acceptance in a program offering college credits while in high school, or both high school and college credits, but does not include taking advanced placement courses in high school.

Some positions in this class require the incumbent operate a State vehicle. Such positions require the selected candidate possess a valid driver's license and be 18 years of age or older on or before the first day of employment.

REQUIRED DOCUMENTS

If selected for an interview, the applicant must provide the following:

• Resume
• 3 Professional References
• Last 3 Performance Evaluations

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

PREA NOTIFICATION

The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:

• Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution;
• Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or
• Has been civilly or administratively adjudicated to have engaged in the activity described above.

CRIMINAL HISTORY CHECKS/APSIN/ACOMS

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

FINGERPRINT NOTICE

All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or [phone] (TTY) or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll‑free) or [phone] if you are in the Juneau area. Requests for information may also be emailed to [e-mail].

For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Oscar Zapata
Administrative Officer 2
907-269-4204
[e-mail]