Office Assistant

Optum; McKinney (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

DFW Home Health, part of the Optum family, is seeking a Scheduling Specialist in McKinney, TX. This in-office role runs Monday–Friday, 8:00 AM–4:30 PM CT. You will manage patient referrals, visit schedules, and coordinate with clinicians to match patient needs.

Opportunities for growth exist within a broader Optum network. Requirements include high school education or equivalent; preferred 1+ year scheduling experience in healthcare using an online system, plus strong organizational, customer

Qualifications

• Must have high school education or equivalent.
• Preferred: 1+ years scheduling in health care using an online scheduling system.
• Exceptional organizational, customer service, communication, and decision-making skills.
• Knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.

Responsibilities

• Utilizes an automated scheduling system to maintain a calendar of services for episodic and per visit customers.
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors pending referrals daily and assigns licensed professionals and case managers for start of care visits.
• Communicates daily with field staff regarding visits that are unaddressed, late, pending, or incomplete.

Skills

Scheduling experience

Customer service

Communication skills

Decision-making skills

Organizational skills

Education

High school diploma or equivalent

Tools

Online scheduling system

Job description

DFW Home Health is hiring for a full-time Office Assistant to join our passionate team in McKinney, Texas! This is an in-office based position. Monday-Friday 8am-4:30pm CT. Explore opportunities with DFW Home Health, a part of LHC Group. As part of the Optum family of businesses, we provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.

Primary Responsibilities

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification

• High school education or equivalent experience

Preferred Qualifications

• 1+ years of scheduling experience in a health care setting using an online scheduling system
• Exceptional organizational, customer service, communication, and decision-making skills
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.05 to $24.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.