Care Coordinator: Home Health Scheduler

UnitedHealth Group; Mississippi; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase plan

401k contribution

Job summary

Deaconess HomeCare, part of LHC Group, within UnitedHealth Group, is hiring a Scheduling Specialist in Mississippi. You will manage patient referrals and visit schedules, assign assessments, and coordinate with clinicians using an online scheduling system.

You will work with a team leader to identify clinicians with the right experience to match patient needs, improving care delivery and operational efficiency while adhering to regulatory guidelines.

Qualifications

• High school education or equivalent experience.
• 1+ years of scheduling experience in healthcare using an online scheduling system.
• Excellent organizational, customer service, communication, and decision-making skills.
• Knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.

Responsibilities

• Maintain a calendar of services using an automated scheduling system for episodic and per-visit care.
• Process workflow for scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitor pending referrals daily and assign licensed professionals and case managers for start of care visits.
• Communicate with field staff daily about visits pending or incomplete for resolution.

Skills

Organizational skills

Customer service

Communication

Decision-making

Education

High school diploma or equivalent

Tools

Online scheduling system

Job description

Explore opportunities with Deaconess HomeCare, a part of LHC Group. As part of the Optum family of businesses, we provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.

Primary Responsibilities:

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits

• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High school education or equivalent experience

Preferred Qualifications:

• 1+ years of scheduling experience in a health care setting using an online scheduling system
• Exceptional organizational, customer service, communication, and decision-making skills
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $21.65 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidatesare required topass a drug test before beginning employment.