Office Assistant

Power-Plus; Las Vegas (NV); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Training and mentoring

401(k) with matching

Paid sick leave

Paid vacation

Job summary

Power Plus in Las Vegas, NV is seeking a Customer Service / Permit Coordinator to support temporary power projects. You will prepare permit submittal packages, coordinate submissions with jurisdictions, and work with internal teams to meet branch goals while ensuring timely service for customers.

A high school diploma is required; proficiency with MS Excel and MS Word is expected. The role offers benefits including medical, dental, vision, training and mentoring, 401(k) with matching, paid sick

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficient with MS Excel and MS Word.

Responsibilities

• Research, locate, and respond to customer inquiries.
• Support construction service administrators including answering phones and creating delivery/pickup tickets.
• Maintain daily updates of in-house field tickets related to Temporary Meters.
• Coordinate work information between Field Services and customer contact personnel.
• Develop and maintain up-to-date records of meter status for customer service.
• Identify, investigate, and escalate service disruptions due to meters.
• Prepare field service routes and coordinate with production manager for meter corrections.
• Schedule core drill for meter sources and generate quotes if needed.
• Schedule appointments with customers for signatures and payments.
• Work with internal teams to resolve jurisdictional comments.
• Organize paperwork and process payments securely.

Skills

Interpersonal skills

Attention to detail

Team player

Time management

Communication skills

Customer service

Multitasking

Organization

Education

High School diploma or equivalent

Tools

MS Excel

MS Word

Job description

Do you have customer service experience? Are you able to multitask while being organized? Are you detail oriented? If so, we should talk.

We arePower Plus!A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a35-year reputationfor excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits:

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

SUMMARY

This position is responsible for preparing temporary power permit submittal packages, as well as coordinating the efficient submittal, approval, and retrieval from local jurisdictions. This position acts as a liaison between the company jurisdictional employees, working together to resolve any redline corrections and prepare for upcoming requirement changes, as well as works closely with internal teams to meet branch and company goals. This position is responsible for ensuring timely internal and external customer service by monitoring and coordinating all aspects of establishing service and disconnection of services for temporary electrical meters.

JOB RESPONSIBILITIES

• Research, locate, and respond to various customer and associate inquiries.
• Support Construction Service Administrators including but not limited to, answering phones and creating delivery/pick up tickets
• Maintain daily updates of all in-house field tickets with relevance to Temporary Meters.
• Coordinate work information between Field Services and customer contact personnel to minimize customer service problems.
• Develop and maintain up-to-date records of meter status to ensure effective customer service.
• Identify, investigate, track, notify and escalation service disruptions due to meters, or issues that should arise due to concerns with temporary meter.
• Prepare and assign field service routes, with communication with the production manager, for the field service technicians for necessary meter correction and/or meter tie-ins/hot checks.
• Schedule core drill for those meter sources that need to be drilled to expose necessary components for the meter installation and generate quote if not included in original scope.
• Schedule appointments to meet customers and obtain customer signatures, final paperwork sign off and payment collection.
• Work with internal teams and jurisdictional employees to understand and resolve any jurisdictional comments.
• Organize all completed paperwork, and process payments in a compliant, secure manner, if assigned.
• Other duties may be assigned as business needs require.

COMPETENCIES/REQUIREMENTS:

• Must have high level of interpersonal skills to handle sensitive & confidential situations.
• Continual attention to detail in composing, typing and proofreading materials, establishing priorities and meeting deadlines.
• Must be a motivated team player, looking to succeed.
• Excellent organizational and time management skills.
• Experience with construction permitting is preferred.
• Excellent verbal and written communication skills.
• Professional appearance and interaction.
• Excellent customer service skills.
• Proficient with MS Excel and MS Word.
• High School diploma or equivalent is required.
• Ability to read and comprehend construction site map and street maps is a plus.
• Knowledge of computer operating systems and software programs to schedule various aspects of tracking the status of Temporary Meters.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Experience in office systems and organization as well as other applicable technical specialties.

Hourly Pay Range: $17.00 - $20.00

If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!