Office Assistant

Disabled American Veterans; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Disabled American Veterans is seeking an Office Assistant to provide foundational administrative support to National Service Officers and leadership. This role emphasizes greeting visitors, handling inquiries, and accurate records management in a fast-paced service environment.

You'll perform clerical tasks, schedule appointments, manage files, process memberships, and operate standard office equipment while maintaining confidentiality and professionalism under supervision.

Qualifications

• High school diploma or equivalent required.
• 0–7 years of administrative or clerical experience.
• Basic proficiency in Word, Outlook, and Excel.
• Strong communication and customer service skills.
• Ability to manage multiple tasks with attention to detail and confidentiality.
• General knowledge of legal and/or medical terminology preferred

Responsibilities

• Provide front desk and reception support, greeting visitors and answering calls.
• Respond to general veteran inquiries and route complex matters appropriately.
• Prepare basic correspondence, reports, and forms.
• Maintain and organize physical and electronic files.
• Open, sort, and distribute incoming mail.
• Schedule appointments and maintain calendars as directed.
• Process membership payments and routine transactions.
• Operate standard office equipment (copiers, scanners, fax machines).
• Support National Service Officers with administrative tasks as assigned.
• Perform other duties as directed by supervisor.

Skills

Customer service

Communication

Multitasking

Confidentiality

Legal/Medical terminology

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

The Office Assistant provides foundational administrative and clerical support to National Service Officers and office leadership. This role focuses on routine office operations, customer service, and accurate data and records management in a fast-paced service environment. Work is performed under direct supervision.

Essential Functions:

• Provide front desk and reception support, including greeting visitors and answering calls
• Respond to general veteran inquiries and route complex matters appropriately
• Prepare basic correspondence, reports, and forms
• Maintain and organize physical and electronic files
• Open, sort, and distribute incoming mail
• Schedule appointments and maintain calendars as directed
• Process membership payments and routine transactions
• Operate standard office equipment (copiers, scanners, fax machines)
• Support National Service Officers with administrative tasks as assigned
• Perform other duties as directed by supervisor

Essential Skills and Experience:

• High school diploma or equivalent
• 0–7 years of administrative or clerical experience
• Basic proficiency in Microsoft Office (Word, Outlook, Excel)
• Strong communication and customer service skills
• Ability to manage multiple tasks with attention to detail
• Ability to maintain confidentiality
• General knowledge of legal and/or medical terminology preferred

Degree of Supervision:

• No Supervisory Responsibilities

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling.
• Work Environment: The noise level in the work environment is usually minimal.