Office Assistant

WSH Management, Inc.; Hayward (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k with employer match

Paid vacation

Paid holidays

Job summary

WSH Management, Inc. in Hayward, CA is seeking an Office Assistant to handle front-desk calls and visits, process applications, secure deposits, and assist with lease transactions.

The role emphasizes strong customer service, a positive attitude, and knowledge of leasing and fair housing. You will greet prospects, qualify leads, record visits, and support the Community with administrative tasks, reporting, and compliance with housing programs.

Qualifications

• High School Diploma or equivalent; some college preferred.
• One-year experience in customer service or apartment leasing preferred.
• Strong attention to detail and sales ability.
• Proficient English grammar, spelling, and communication.
• Knowledge of leasing and fair housing is a plus.

Responsibilities

• Answer all telephone calls and greet visitors.
• Qualify prospects using questionnaires and guest cards.
• Record visits on reports and manage deposits.
• Explain features and benefits to close sales.
• Process applications and secure deposits.
• Orient new residents to the community.
• Operate office software and 10-key calculator.
• Maintain compliance with Affordable Housing programs.
• Provide general clerical assistance.
• Distribute newsletters and conduct market surveys.

Skills

Customer service

Positive attitude

English proficiency

Sales ability

Attention to detail

Flexible schedule

Driver's license

MS Office

Communication

Education

High School Diploma

Some college preferred

Accounting skills/education

Tools

Microsoft Word

MS Outlook

Community software

Job description

Job Title: Office AssistantLocation: Hayward, CA 94544Salary Range: $24.00 - $27.00 HourlyPosition Type: Full TimeDescriptionPosition SummaryThe Office Assistant is responsible for all telephone calls and in-person visits. Managing and processing prospect applications and securing deposits in accordance with the company procedures and Fair Housing requirements. Securing new resident signature(s) on appropriate paperwork prior to move-in. Assist in lease transactions by typing leases, gathering applicant(s) history and credit approvals. Strong customer service skills are a must. Must possess a positive attitude and the ability to smile under all circumstances. Knowledge of leasing & fair housing is a plus. A minimum one-year experience in a customer service related industry or one year apartment leasing experience preferred.Reports to: Property ManagerWhat we Offer:$24.00 to $27.00 per hour, commensurate on experience.Full Time Hourly Schedule: Monday to Friday 8am to 5pmMedical, Dental, Vision, Life and 401k with employer matchPaid vacation and 15 paid company holidaysWhat you’ll do:Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Secure new resident signature(s) on appropriate paperwork prior to move-in.Orient new residents to community.Represent the company in a professional manner at all the times.Operate computers programmed with accounting software to record, store and analyze information.Understand the lease agreement and application.Comply with federal, state and company policies, procedures and regulations.Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.Assist with maintaining compliance with all applicable Affordable Housing programs.Provide general clerical assistance to community officeEnforce policies of the community.Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Assist in conducting market surveys and shop competitive communities.Ensures that unsafe conditions are corrected in a timely manner.Daily review of all emails and respond as necessary within 24 hours.Performs other related duties as assigned.Carries out additional responsibilities as needed to support department and company objectiveAbilities:Must possess a positive attitude and the ability to smile under all circumstances.Participate in training in order to comply with new or existing laws.Strong command of the English language, including proper grammar, spelling, and sentence structure.Thorough understanding of the English language and ability to communicate effectively with others.Strong writing and proofreading skills.Ability to work a flexible schedule.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.QualificationsHigh School Diploma or equivalent required; some college preferred.A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.Must possess strong attention to detail and sales ability.Demonstrate an ability to support and contribute to community team.Strong command of the English language, including proper grammar, spelling, and sentence structure.Thorough understanding of the English language and ability to communicate effectively with others.Strong writing and proofreading skills.Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software.PI286473420