Office Assistant

Luminis Health, Inc.; Annapolis (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Referral program

Job summary

Luminis Health, Inc. is seeking an Office Assistant to greet and register patients, schedule appointments, and support billing and clerical tasks in an ambulatory setting.

You will use a computerized practice management system and help maintain patient records while delivering excellent customer service in person and by phone. The role emphasizes accuracy in registration, coordination with insurance for referrals, and supporting smooth patient flow with a collaborative team.

Qualifications

• High school diploma or GED required or completion of accredited training program preferred.
• One year of clerical/billing experience in a medical office setting preferred.
• Customer service experience strongly preferred.

Responsibilities

• Greet and register patients into the practice management system.
• Communicate with insurance companies for referrals and verifications of coverage.
• Perform scanning and abstracting duties.
• Obtain patient records from various offices and hospitals as needed.
• Answer and screen office calls, schedule appointments, and manage messages.

Skills

Greet patients

Register patients

Schedule appointments

Customer service

Billing/clerical

Phone screening

Practice management system

Scanning

Education

High school diploma or GED

Accredited training program completion preferred

Tools

Practice management software

Medical records scanning

Job description

Position Objective

The Office Assistant works in a ambulatory setting, performing an important variety of duties including: greeting, registering, scheduling, and checking out patients on a computerized practice management system. Responsibilities also include maintaining and safe‑keeping of patient medical records and contributing to smooth patient flow within the office. The Office Assistant provides stellar customer service in all patient interactions whether in fact to face meetings or by telephone. The Office Assistant works in a cooperative, friendly and results oriented manner with all other members of the practice staff and the Physician(s).

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets and accurately registers patients into the practice management system. Communicates with insurance companies and other medical offices to obtain referrals and verifications of coverage.
• Performs scanning and abstracting duties.
• Obtains patient records from various offices and hospitals as needed.
• Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate.
• Performs daily business operations.

Educational/Experience Requirements

• High school diploma or GED required or documentation of graduation from an accredited training program preferred.
• One year of clerical/billing experience in a medical office setting, preferred.
• Customer Service experience, strongly preferred.

Required License/Certifications

• If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.

Working Conditions, Equipment, Physical Demands

There is a reasonable expectation that employees in this position will not be exposed to blood‑borne pathogens.

Physical Demands - The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Pay Range

$18—$26 USD

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full‑time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status

Text Messaging Notification

Luminis Health's two‑way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.

Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.