Ambulatory Practice Site Coordinator-Mona Center PCP

Luminis Health, Inc.; Maryland; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Job summary

Luminis Health, Inc. is seeking a Site Coordinator to serve as the on-site administrative leader for the practice.

The role reports to the Practice Manager or Supervisor and works closely with physicians and staff to ensure efficient operations, billing accuracy, and patient flow. The ideal candidate will have strong communication skills, proficiency with Practice Management Software, and familiarity with billing processes, CPT/ICD-9 coding, and insurance workflows.

Qualifications

• Excellent communication skills (verbal and written) and ability to interact with all levels of personnel.
• Strong computer skills and proficiency with a practice management system.
• Experience or training in medical billing processes and CPT/ICD coding is preferred.

Responsibilities

• Proficient use of Practice Management Software.
• Registering and scheduling patients, printing daily schedules, and using patient privacy tools and dashboards.
• Edit claims and add claim notes in the billing system.
• Handle petty cash, collect copays and patient balances, and perform end-of-day balancing.
• Respond to patient billing and insurance inquiries and resolve financial issues promptly.
• Interpret and understand billing slips and the athena workflow dashboard; knowledge of CPT/ICD-9 coding and third‑party reimbursements.
• Determine patient eligibility using programs such as Medicaid EVS and identify referrals/preauthorizations.
• Answer office calls, greet patients professionally, and ensure privacy of health information.
• Ensure staff adhere to policies; participate in monthly staff meetings; perform Office Assistant duties as needed.

Skills

Communication skills

Billing software

Attention to detail

Education

Certified Medical Assistant / Registered Medical Assistant

Tools

Practice Management Software

Job description

Position Objective

The Site Coordinator is the on‑site administrative leader of the practice. The Site Coordinator reports directly to the Practice Manager or Supervisor. The Site Coordinator must work closely and cooperatively with the physicians and other healthcare provider staff. The Site Coordinator must have a thorough knowledge of all HCE support staff, including the billing office personnel, and develop an effective working relationship with these entities. The Site Coordinator must have superior knowledge of the practice management system, the work processes, and practice policies and procedures. The Site Coordinator must be able to set work priorities and assignments during the work day and direct staff accordingly. Healthy and effective staff communication skills are essential for a Site Coordinator. A Site Coordinator must be able to accurately observe staff performance and communicate those performance successes or problems to the Practice Manager or Supervisor.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Demonstrates Proficient Use of Practice Management Software.
• Registering and scheduling patients; printing documents to include the providers daily schedule; accessing and making changes to the patients quickview screen; properly utilizing the patient privacy link, workflow dashboard, and card scanner.
• Ability to edit a claim and send/receive claim notes in the billing system.
• Handles petty cash and associated documentation, collects copays and patient balances; can accurately complete charge entry at patient check‑out; correctly performs end of day balancing and reconciliation of time of service (TOS) batches.
• Demonstrates Competence with the Collection Process. Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly.
• Demonstrates basic knowledge in interpreting and understanding billing slips and the athena workflow dashboard. Advanced knowledge of medical terminology, CPT and ICD-9 coding, fee for service and third party reimbursements.
• Demonstrates Competence with Insurance Issues. Understands how to determine patient eligibility using programs such as Medicaid EVS; can consistently identify when a patient is in need of a referral and/or preauthorization; knows how to search for or add insurances in the practice management system; demonstrates the ability to properly edit a claim.
• Answers and screens office calls, greets patients in a professional and timely manner; projects proper telephone etiquette; understands when it is acceptable to release patients protected health information.
• Ensures that employees adhere to all policies and procedures, and that infractions are reported to the Practice Manager. Provides information to the Practice Manager regarding the competency of staff personnel and any additional training if warranted. Participates in, and when tasked, can lead monthly staff meetings.
• Performs all Office Assistant duties, and other projects as assigned.

Educational/Experience Requirements

• Post high school classes at college level strongly preferred. 3-4 years supervisory experience preferred. Efficient computer skills required. Must have excellent communication skills (both verbal and written) and the ability to interact with all levels of personnel.
• Preferred - Cardiopulmonary Resuscitation

Required License/Certifications

Certified Medical Assistant or Registered Medical Assistant may be required depending on the office.

Working Conditions, Equipment, Physical Demands

There is a reasonable expectation that employees in this position will be exposed to blood‑borne pathogens.

Physical Demands - The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Pay Range

$22—$28 USD

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full‑time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status

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