Office and Operations Manager

National Wooden Pallet & Container Association (NWPCA); Alexandria (VA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Hybrid schedule for work-life balance

Collaborative team culture with growth opportunities

Job summary

A non-profit organization is seeking an Office Operations Manager to ensure the smooth functioning of its headquarters. This hybrid role combines office management and executive support, with responsibilities including managing operations, providing administrative assistance, and financial coordination. The ideal candidate will be detail-oriented and proactive, with strong organizational skills. Join us to make an impact in the wood packaging industry with competitive pay and a collaborative culture.

Qualifications

• Detail-oriented and proactive with the ability to manage multiple priorities.
• Experience in association management or office administration is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee day-to-day office operations and facilities management.
• Provide administrative support to senior leadership.
• Manage financial records and liaison with external accountant.
• Support improvements to digital workflows and file management.

Skills

Proficiency in MS Office Suite

Strong organizational skills

Excellent attention to detail

Customer service orientation

Ability to manage multiple assignments

Spanish fluency

Tools

AMS (YourMembership)

Job description

Organization: National Wooden Pallet & Container Association (NWPCA)

About NWPCA

The National Wooden Pallet & Container Association (NWPCA) is an innovative non-profit organization representing over 800 companies in more than 40 countries. Our mission is to provide an environment for our members to succeed while promoting the wood pallet and wood packaging industry. We offer a collaborative, fast-paced work environment where team members are empowered to make an impact.

Position Overview

The Office Operations Manager plays a critical role in ensuring the smooth functioning of NWPCA’s headquarters and supporting organizational efficiency. This position combines office management, executive assistant responsibilities, and financial coordination. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities in a dynamic setting.

This hybrid role requires in‑office presence Tuesday–Thursday and remote work on other days.

Key Responsibilities

Office Management

• Oversee day‑to‑day office operations, including facilities management, vendor relations, and supply procurement.
• Maintain organized office systems and ensure compliance with internal policies.
• Serve as the primary point of contact for staff and visitors, delivering exceptional customer service.

Executive Support

• Provide administrative support to senior leadership, including calendar management, meeting coordination, travel arrangements, and handling confidential communications.
• Assist with the preparation of reports, presentations, and correspondence for executive review.
• Act as the internal liaison for all billing, invoicing, and financial matters with NWPCA’s external accountant and financial consultant.
• Assist, as needed, with membership & sales invoicing and payment processing; ensure accurate documentation and timely follow‑up on outstanding accounts.
• Maintain financial records and assist with reconciliation processes as needed.
• Act as the internal point of contact for IT support providers.
• Manage user accounts, access requests, and maintain hardware/software inventory.
• Support improvements to file‑management systems and digital workflows to enhance organizational efficiency.
• Process payments and manage invoicing workflows.
• Coordinate mailings, internal communications, and other administrative projects.
• Provide general clerical support, including document management and filing.
• Work closely with internal teams to support organizational priorities.
• Adapt to shifting priorities and align with executive direction to meet strategic goals.
• Proactively identify opportunities to improve processes and enhance member experience.

Qualifications

• Proficiency in MS Office Suite, spreadsheets, and using an AMS (YourMembership experience preferred).
• Strong organizational skills with the ability to manage multiple assignments and meet deadlines.
• Excellent attention to detail and customer service orientation.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Prior experience in association management, office administration, or operations preferred.
• Spanish fluency is a plus.

Why Join Us

• Competitive salary and benefits package.
• Hybrid schedule for work‑life balance.
• Collaborative team culture with growth opportunities.
• Make an impact in a global industry that keeps supply chains moving.

Apply today and help us keep the world moving—one pallet at a time!