Customer Service Clerk

Chaparral Boats Inc; Nashville (GA); On-site; USD 34,000 - 46,000; Full time

Job summary

Chaparral Boats Inc in Nashville, GA seeks a Customer Service Clerk to be the primary point of contact for customers and dealers, providing exceptional service and support throughout the ownership experience. You will respond to inquiries, coordinate requests, and maintain accurate records while collaborating with internal departments to resolve needs.

You will handle inquiries via phone, email, and other channels, build relationships, and help customers locate resources, manuals, and product

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal skills with customers and dealers.
• Good organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn company software and customer management systems.
• Strong attention to detail and problem‑solving skills.
• Conflict resolution and de-escalation with empathy and sound judgment.

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries via phone, email, and other channels.
• Provide professional, courteous, and timely customer service while building relationships.
• Respond to questions regarding boat features, parts availability, owner resources, and general product information.
• Coordinate customer requests with Production, Parts, Engineering, Sales, and other internal departments as needed.
• Maintain accurate customer records and document all customer interactions within company systems.
• Follow up with customers and dealers to ensure requests are addressed promptly.
• Assist customers in locating resources, manuals, and product information.
• Process customer correspondence and maintain organized records and files.
• Identify recurring customer concerns and communicate trends to management for improvement.

Skills

Communication skills

Interpersonal skills

Time management

Organization

Attention to detail

Problem solving

Microsoft Office

Adaptability

Tools

Microsoft Office Suite

Job description

Overview

The Customer Service Clerk serves as a primary point of contact for customers and dealers by providing exceptional service and support throughout the ownership experience. This position is responsible for responding to inquiries, coordinating requests, maintaining accurate records, and working collaboratively with internal departments to ensure timely and effective resolution of customer needs.

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries via phone, email, and other communication channels.
• Provide professional, courteous, and timely customer service while building positive relationships with customers and dealers.
• Respond to questions regarding boat features, parts availability, owner resources, and general product information.
• Coordinate customer requests with Production, Parts, Engineering, Sales, and other internal departments as needed.
• Maintain accurate customer records and document all customer interactions within company systems.
• Follow up with customers and dealers to ensure requests and concerns have been addressed in a timely manner.
• Assist customers in locating appropriate resources, manuals, product information, and company contacts.
• Process customer correspondence and maintain organized records and files.
• Identify recurring customer concerns and communicate trends to management for continuous improvement.
• Support special customer service projects and departmental initiatives.
• Maintain confidentiality of customer and company information.
• Perform other duties as assigned.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to interact professionally with customers, dealers, and coworkers.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn company software and customer management systems.
• Strong attention to detail and problem-solving skills.
• Strong conflict resolution and de-escalation skills, with the ability to exercise patience, empathy, and sound judgment.

Preferred Qualifications

• Previous customer service experience in manufacturing, marine, recreational vehicle, automotive, or related industries.
• Experience working with dealerships or distributor networks.
• Familiarity with marine products or boating is a plus.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Occasional lifting of files, office supplies, or product literature up to 20 pounds.
• Ability to communicate effectively in person, by telephone, and electronically.

Work Environment

• Office environment within a manufacturing facility.
• Frequent interaction with customers, dealers, and internal departments.
• Occasional visits to manufacturing or product display areas may be required.

Key Competencies

• Customer Focus
• Professional Communication
• Relationship Building
• Problem Solving
• Attention to Detail
• Organization
• Time Management
• Teamwork
• Adaptability
• Accountability