Office Administrator - Thrivent Charitable

Thrivent; Minneapolis (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

Thrivent Charitable Impact & Investing is seeking an Office Administrator to support operational tasks and provide exceptional service to donors and financial professionals. This role requires strong administrative skills and technological proficiency, focused on improving client outcomes and operational efficiency. Join a committed team dedicated to positive community impact and change.

Benefits

Medical, dental, and vision insurance

401k and pension plans

20 days of Paid Time Off each year

Employee Assistance Program (EAP)

Paid parental leave

Qualifications

• Strong administrative and organizational skills in both physical and digital environments.
• Must have experience with professional communication.
• High level of integrity and dependability.

Responsibilities

• Assists donors and financial professionals with inquiries and supports operational functions.
• Manages financial records and maintains data accuracy.
• Contributes to core operational tasks including establishing accounts and routing incoming gifts.

Skills

Administrative skills

Organizational skills

Professional communication

Technological proficiency

Interpersonal skills

Education

2-year Associate College degree or equivalent work experience

Tools

Microsoft Office 365

Job description

About Thrivent Charitable Impact & Investing:
We believe humanity thrives when people make the most of all they’ve been given. Thrivent Charitable Impact & Investing helps people do just that—bring their generosity to life so that they can support the organizations and causes closest to their hearts, now and into the future. Grounded in our purpose to serve, we take a holistic, personalized approach to help our donors create strategic charitable plans and give in a way that best reflects their values and financial priorities. Together, we are committed to creating positive impact and inspiring lasting change in our communities.

Position Summary:
The operations team at Thrivent Charitable Impact & Investing serves as the first point of contact for donors and financial professionals through attentive and personalized service to spread joy and change lives. The team supports the work of the organization by keeping internal operations running efficiently and effectively, serving donors, financial representatives, organizations, grantees, staff, and the public. The Office Administrator role provides support to specific areas and functions, specializing in one or more operational areas or skill sets. The Ops Team works together to ensure that all areas are supported and performs cross training to flex with increases in volume. This role contributes to team outcomes through quality assurance, data entry, providing and supporting a seamless client experience and participating in collaborative initiatives and projects. This position must demonstrate strong technological skills with the ability to work collaboratively as part of a team and must demonstrate personal accountability while working independently. It is important that the person in this position have learning agility such that they can assess current practices, recommend improvements, shepherd the implementation of changes, learn and utilize technology tools, and overall, produce high-quality results.

Job Duties and Responsibilities

Service Operations:

• Serves as a front-line resource, expertly answering and routing calls, emails, mail, and other inquiries, whether internal or external.
• Presents the office in a gracious, welcoming, and professional manner whether in person or via phone, video, or written communication.
• Assists donors, financial professionals, and organizations with inquiries including help with online access, account balance and activity questions, and questions about offerings and services.
• Performs all tasks with attention to client outcomes and contributes to a seamless and meaningful client experience.
• Promptly responds to inquiries or refers to appropriate subject expert.
• Works effectively with other administrative colleagues to manage and complete operational and responsive tasks to appropriate timetables.
• Contributes to core operational functions including establishing accounts, routing incoming gifts, and maintaining records according to established policies and procedures.
• Maintains financial professional, organization, donor, and account records in database.
• Manages regular and recurring processes including reporting, mailings, data maintenance and responsive tasks.

Department Support:

• Assists with maintenance, including quality controls and regular reviews of data created and/or used by supported department.
• Participates in cross training to improve understanding of interconnectedness of systems and teams.
• Understands policies, best practices, and brand standards and supports team in complying with them.
• Reviews workflows and processes for efficiencies and serves as “go to” person for using current technology to assist in daily work of each team.
• Develops and manages processes and procedures; able to identify process improvement opportunities, recommend changes, gain approval, and implement approved changes.
• Uses project management skills, internal protocols, and software to manage workflows and to monitor progress of projects and cases.
• Manages special projects and other duties as required and assigned.
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

QUALIFICATIONS & SKILLS:

Required:

• 2-year Associate College degree or equivalent work experience.
• Strong administrative and organizational skills in both physical and digital work environments.
• Experience with professional communication via telephone, email, and printed letters.
• Advanced computer skills with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, OneNote, and SharePoint (cloud version)).
• Competence and self-assurance in learning and using existing and new technologies.
• Demonstrates initiative, competence, and reliability.
• Exhibits accuracy and timeliness in all areas of responsibility and assigned work.
• Exhibits regular and reliable work attendance.
• Comfort with ambiguity and a changing work environment.
• Demonstrates an interest and ability to develop new skills and operate in a continuous learning environment.
• Performs assigned responsibilities and contributes to a respectful, collaborative work environment.
• Strong emotional intelligence with demonstrated ability to work as a contributing member of a team.
• Very strong interpersonal skills with ability to develop high trust relationships with customers and peers by ensuring confidentiality, sound judgment and sensitivity in dealing with customer information.
• Well-developed communication skills (written and oral), including solid grammar, spelling, sentence structure, document formatting and proofreading skills.
• Actively seeks opportunities and proposes solutions.
• Ability to handle multiple projects or tasks while paying close attention to detail, effectively prioritizing to meet deadlines within a fast-paced environment and maintain a high quality of work.
• Ability to troubleshoot and resolve problems in a timely manner, recognizing limits of authority and calling upon additional resources, when required.
• High level of integrity and dependability; ability to maintain integrity of sensitive/confidential information.
• This job works in the physical office in downtown Minneapolis.
• Must be able to prioritize and manage work to deadlines and expected turnaround times, while communicating clearly about obstacles encountered.
• The best candidate will be able to work within established processes while also offering input on possible improvements.
• There are no extraordinary physical demands or licenses required.

Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $22.47 - $30.40 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call800-847-4836and request Human Resources.