Office Administrator / Team Assistant

HomeServices of America; Stamford, Northern (CT, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account (HSA)

Dental insurance

Vision insurance

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

HomeServices of America in Stamford, CT seeks an experienced administrative professional to support the branch manager and sales team. Responsibilities include office operations, recruiting/training staff, policy enforcement, and top-notch customer service.

The role involves processing listings, coordinating licenses, marketing materials, and ensuring timely reports. Strong communication, leadership, and multitasking are essential for success in a fast-paced real estate office.

Qualifications

• Bachelor’s degree in business administration, marketing or related field; or equivalent work experience and knowledge.
• Three to five plus years of related experience and demonstrated supervisory skills.
• Knowledge of real estate, title and /or mortgage business strongly preferred.
• Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access.
• Excellent oral and written communication skills.
• Effective interpersonal skills and leadership abilities.
• A strong customer-service focus.
• Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player.
• Project management skills; ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.
• Ability to work evenings and weekends.

Responsibilities

• Direct and coordinate the administrative activities in support of the real estate office.
• Oversee, maintain and perform day-to-day sales office operations (phones, invoicing, marketing, filing, expenses).
• Support sales associates including processing license applications and onboarding.
• Schedule appointments, showings, inspections, and manage listings and inventory.
• Maintain listing inventory, keys, lockboxes, brochures and property information; prepare reports.

Skills

Office administration

Customer-service focus

Communication skills

Interpersonal skills

Leadership abilities

Analytical/Problem-solving

Project management

Attention to detail

Multitasking

Evenings/weekends flexibility

Education

Bachelor’s degree in business administration/marketing or related field

Tools

Microsoft Office

Job description

CT-Stamford-High Ridge
Stamford, CT 06905, USA

Description

Purpose of Job

This position provides administrative and social media support to the branch manager and sales associates, oversees and performs office operation duties, recruits and trains staff, interprets and enforces company policy and provides customer service. Duties may vary depending on the size of the real estate sales office.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Direct and coordinate the administrative activities in support of the real estate office. Oversee, maintain and perform the day-to-day sales office operations, including: answering phones, invoicing, marketing, filing, assisting sales/branch manager, tracking expenses, greeting clients, and maintenance of office supply and marketing material inventories. (35-40%)
• Oversee the processing and verifying of new listings and sales, which may include entering the listings and sales into the system and on social media platforms, creating active content for posting on social media platforms, promoting all inventory via social media and engaging new content for the team and team members. Video content for listings and for agents to use. Ensure the accuracy and timely preparation of purchase agreements, record and maintain all sold records, and prepare monthly reports. (20-30%)
• Provide support to the sales associates which may include processing license applications for new, renewing and transferring sales associates, ensuring all paperwork is completed and processed in a timely manner, conducting orientation for new sales associates, assisting sales associates with billings, advertising, paperwork and training. Remain available and act as the first point of contact for sales associates. (15-20%)
• Scheduling appointments, Showings, inspectors, attorneys. Inputting listings and general computer upkeep. Maintaining listing inventory, keys, lockboxes, brochures and property information. Creating mailings for new and closed inventory and promoting the team for new business. Producing templates and marketing pieces and keeping track of available inventory for team. (10-15%)
• May maintain escrow account and monitor the upcoming sales transactions for completeness and compliance and ensure necessary information has been ordered and is accurate, i.e. payoff, abstract, title evidence, reports, mortgage documentation, and other pertinent information. (5-10%)
• Coordinate special events, collateral material, flyers, handouts and brochures. (0-5%)
• Travel as needed to collect or drop off paperwork or materials and check properties or offices as requested. (0-5%)
• Perform any additional responsibilities as requested or assigned. (0 – 5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in business administration, marketing or related field; or equivalent work experience and knowledge.

Experience:

• Three to five plus years of related experience and demonstrated supervisory skills.

Knowledge and Skills:

• Knowledge of real estate, title and /or mortgage business strongly preferred.
• Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access.
• Excellent oral and written communication skills.
• Effective interpersonal skills and leadership abilities. A strong customer-service focus.
• Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player.
• Project management skills; ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.
• Ability to work evenings and weekends.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

Wage: $25.00 - $30.00 hourly; actual wage is based upon education and experience.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.