Office Administrator – Full-Time, W2!

West Shore Home; Lawrence (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance options

401K with company match

Paid holidays and PTO

Training and development

Growth opportunities

Job summary

West Shore Home in Andover, MA is seeking an Operations Administrator to support the office and multiple business functions. You will report to the General Manager and collaborate with Installation & Sales Managers and the Operations Administrative Manager to keep operations running smoothly.

Daily tasks include data entry in Salesforce, ordering supplies, printing service tickets, processing customer payments, and greeting customers and vendors. This role is entry-level with standard hours.

Qualifications

• Strong organization and attention to detail.
• Ability to follow processes and maintain structure.
• Experience in an administrative or office setting is a plus.

Responsibilities

• Enter data from documents into Salesforce accurately.
• Order requested supplies for the office, team, and management.
• Print service tickets and pre-installation sheets for distribution daily.
• Process customer payments (check and credit card) as needed.
• Greet customers, applicants, and vendors when they arrive.
• Maintain showroom and common area appearance.

Skills

Data entry & accuracy

Office administration

Customer service basics

Job description

As our nationwide growth accelerates, our Operations team in Boston-Andover plays a key role in driving forward our mission of Bringing Happiness to Every Home® by delivering a five-star experience for our customers who require a post-installation service.

As an Operations Administrator at West Shore Home®, you will contribute to this mission by supporting several business functions and handling all administrative tasks for the office. You will report directly to our General Manager and work closely with the local Installation & Sales Managers, as well as the Operations Administrative Manager.

Why Work at West Shore Home?

We are on a mission to do something that has never been done before — to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

What You’ll Contribute

In This Role, You Can Expect To

• Enter data from sales documents into Salesforce
• Order requested supplies for the office, sales team, and management
• Print install packets, service tickets and pre-installation sheets daily for distribution
• Process customer payments including check and credit card payments as needed
• Provide walk-in candidates with job applications and assessments and scans completed paperwork to HR
• Greet all customers, applicants and vendors as they arrive
• Maintain the overall appearance of the showroom and common areas

What It Takes to Succeed

At West Shore Home, We Are Default Aggressive Towards Our Goals And Take Extreme Ownership Of Our Results. We’ll Provide You With The Training And Tools To Set You Up For Success, And We Hope That You’ll Bring

• A high level of organization and detail
• A commitment to processes and structure in your day-to-day work
• Administrative or office management experience in a fast-paced work environment

We Invest in YOU

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.

We’ve Got You Covered With

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

More to Know

• Schedule: Non-exempt role with standard hours Monday-Friday 8:00AM-4:30PM
• Location: Andover, MA
• Seniority Level: Entry-level

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal — becoming America’s Most Admired Home Remodeling Brand®.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.