Office Administrator (Full-Time) - Richmond (A25)

Trail Appliances Ltd; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading independent appliance retailer as an Office Administrator. This role involves providing exceptional customer service and administrative support. You will be the first point of contact for customers, handling inquiries and collaborating with teams to enhance the customer experience. If you have strong communication skills and a passion for service, we want you on our team!

Benefits

Paid time off

Generous employee discounts

Employee Recognition Program

Extended health and dental coverage

Gym membership discount

Professional Development Programs

Career progression

Company events

Qualifications

• Experience in administrative/customer service roles.
• Fast and accurate data entry with multi-tasking ability.

Responsibilities

• Providing exceptional service to customers as their first point of contact.
• Handling incoming calls and inquiries.
• Assisting with administrative duties to support store operations.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Education

Experience in administrative/customer service roles

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator, you will work closely with customers and showroom teams. This role is 50% customer-facing and 50% administrative.

The Administrator will support customers with inquiries over the phone or in person. You should be able to type at least 40 wpm, have attention to detail (especially for collecting payments), and be process-driven and comfortable with computer applications. Excellent communication skills—both written and spoken—are essential.

Compensation: $22.95/hour

Schedule: 40 hours/week, Mondays to Fridays 9:30 am - 6 pm, may include weekends. Must be able to drive to various lower mainland locations.

As an Office Administrator, your responsibilities include:

• Providing exceptional service to customers and being approachable as their first point of contact.
• Handling incoming calls and inquiries.
• Assisting with administrative duties to support store operations.
• Collaborating with Sales and Customer Support teams for timely service.
• Finding creative ways to make each customer’s experience personal.
• Building relationships and rapport with customers.
• Being a team player who can also work independently.

We hope you are passionate about:

• Customer Service – creating great rapport with customers.
• Teamwork – working well with others and independently.
• Working in a fast-paced environment.

The experience we value:

• Experience in administrative/customer service roles.
• Fast and accurate data entry with multi-tasking ability.
• Managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Must be able to work occasional weekends.
• Must be able to drive to various lower mainland locations.

Bonus Points:

• Energy, enthusiasm, and positivity.
• Willingness to work additional hours to meet deadlines.

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health and dental coverage
• Gym membership discount
• Professional Development Programs
• Career progression
• Company events

$22.95 per hour

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?